SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very beautiful in person, a little transparent but not bother me. I loved too!!!!!
Très bien!
Fast shipping! Love these dresses will order more! Looks more silver than white but it’s kool
ok
The dress is very elastic and good
As in the photo very elastic tight
super
Very nice dress, my wife looks great, it took 2 months to arrive but it was worth it
I bought them in 3 different sizes and they correspond to the measurements and the color and fabric was just as I expected. As a plus it has expandable straps. Super quick delivery to Mexico City.
Goood material
good
Very quickly came, and excellent quality, but I expected a brighter black color. Beautiful dress
Itches a little and it's a little transparent too but I'm gonna keep putting it xd
I get this dress wrapped up and it looks great on me.
I ordered two dresses for 788r, black and green. Green was not at all like black-in the chest landing is higher, there is no adjustment on the straps, color live at all is not very and sits somehow differently (his photo is not, I gave it to a friend). Black Cool!
The dress is a little too short and the material isn't as expected, but it's completely fine for the price.
To Volgograd in 20 days, everything is super, thank you.
The dress came in two and a half weeks. I thought it would be terrible, for such a price. I put on and everything, fell in love, it's gorgeous, it sits as I wanted. Black without glitter awesome I do not like dresses especially, but it's just a bomb
I absolutely love this dress I cannot wait to wear it. The material is comfortable the outside is like a glittery feel.. It fits so well I’m trying to wait until I gain a few more pounds to make it really pop. I’ll upload pictures at a later time.
Super sexy dress, black color not prześwituje. For height 175 size M is OK length.
Dress Super recommend!!!!! Ordered 09.03 received 14.04. 2020 (Kemerovo) track tracked. The dress is exactly like in the description!!!! I did not communicate with the store, I will still order from him!!!!!
Look just like picture
Excellent! I arrive in the stipulated time are beautiful Thank you very much!
Great! It is beautiful and adapts very well to the body
Fast delivery, super material.