SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The suit was slightly great, although I always wore size XS-S. In general, the quality is good, the seams are neat, nothing stain, the fabric is nice.
Good suit)). I liked
Suit excellent, fast delivery A little too big jacket, falls off the shoulders, but it can be adjusted
Suit of perfect quality. At 86/66/96 and the growth of 164 sat perfectly. Color as the photo. The salesman is always in touch. Thank you!
Happy. I recommend
good
Just an amazing suit. Soft, gentle, romantic, very noticeable and sexy. At 89-70-99 the skirt of the village is perfect, and the top is very large. But you can put your shoulders down, and everything will be wonderful. I love Simplee for feminine images and wonderful quality. Delivery by courier to door. I'm delighted, I recommend definitely!
Super Suit
It came quickly, with delivery to the house from Latvia. My parameters are 88-65-90
NP received the order but the money was returned
didn’t arrive! the store refund me my money. thanks
Not bad, only hands up do not raise, bully top, color good, for such money is very good!))
I love my set Thanks s
Hood
All good size matches l I like.
A little tight, but still looks good. A little long on height 150cm.
Norms
Sent 24.04, and 6.05 brought the courier home. I have 102 hips, 81 waist. If there is a stomach, then better high panties or weighting-in the pink light there is a contour. But the village on the 50th size is very good. Slim. The fabric is very pleasant. No Lurex.
Beautiful and arrived in short times
Very beautiful costume. Fast Delivery
very nice suits
Excellent suit, sits well, quality is good, delivery month to Minsk. With pleasure I will wear. Size M sat well on the hips 102, waist 85, chest of free cut, on my 98 looks good. Height 168, the length of the skirt is just below the knee. I wear both S and M, I think goes in size, especially stretches.
Great, very beautiful, so have photos send, perfect size.
In St. Petersburg came in 28 days. The fabric is thin, the color is a little different as the store's photo. Ambiguous attitude to this suit, I hope I will still wear it. My parameters: height 165, OG 84, OT 67, OB 95, weight 50. Bought for 933 rubles.
Really high-quality cool set. The color is amazing. On its parameters 84/65/86 the village is perfect-emphasizes the perfect figure) on the height of 165 the length of the midi skirt. Definitely recommend! P. S. Photo later)