SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received in 9 days in Rostov-on-Don. The store sent the next day. Very fast!! I order not the first blouse, the seller has not yet failed. On parameters 102-89-114 cm, height 161 cm, weight 76 kg, size 2XL came well. Blouse and not great and not tight. Slightly long sleeves. A wide red strip only almost near the buttons, neither as in the photo when ordering, well, it looks good. The blouse is thin, sewn normally, there was no smell. I recommend the seller and the goods.
The shirt isn't made of the material that it appears to be made of in the picture, and the collar is a little big, but I am overall very satisfied with this shirt. I had to order a size up and it was very smart that I did. I'm usually an XL in button-up tops, but I ordered a XXL and it's fits perfectly.
ог 93, от 72 заказала L. размер отлично, качество нормально. рекомендую!
Shirts are bright, beautiful as in the description. Synthetics, but for the summer the most time! Quickly sent, quickly came!!! Thank you store!!!
Fabric is not particularly beautiful, cut is okay, shipping time about 6 weeks
Все как на фото,цвет красивый. Мнется. На 48 русский xxxl по фигуре,без оверсайз
Sent the store quickly, reached in two weeks in Rostov N/D. I took the second time, the first time took 3XL, turned out oversized blouses, large. Now took 2XL, (my parameters: chest 104 cm, waist 90 cm, hips 114 cm. Height 161 cm, weight 77 kg) village is normal. In the chest does not squeeze, the hips to the side, but does not pull, fastened normally, whose hips will no longer fit, in the waist is large, the blouse is not fitted. The sleeves are long for me. Sewing is normal, it will go in the spring. There was no smell. 3XL took the reviews, all write in different, but on me 4XL, was very large. At 3XL just. Like who loves it. Girls write all the parameters of their own, or 50 size is good at 3XL, I wear top 50 size, and bottom 52, and me it is very big.
Excellent blouse, on its 48 and height of 173 took XL, to a measure is highlighted
Delivery to Mo month. Blouse full of synthetics but in cool weather up to + 19 norms cute and drip white. Washing in 40 gr. I moved normally to my Dew. 46 borata L, T. to my shoulders I was wide afraid that it was not suitable normally and even freely. To buy I recommend!
The parcel is delivered in a negotiated time. the store is responsible, attentive. Grateful to him for fast processing and sending the order. The shirt liked the wife. On the Russian XL perfectly approached XXXL. quality is good. Purchase is satisfied. the store appreciated the maximum⭐⭐⭐⭐⭐.
O. K.
Blouse is super. Delivery shvidka. It's the third place at the central store. I will lock up
Very pretty but light fabric and a little transparent
Corresponds to the description, fit in size, I have a size 46, height 167
Excellent. 3HL at 52
Fabric quality good product same as description very good and fast store
Very satisfied with the product beautiful colors as in the description I recommend this store is good
The quality of the fabric is not very, synthetics, electrified
Blouse is beautiful, pleasant to the body. Delivery did not last. I took M, a little big, closer to 44-46, at 42 Russian it is necessary to take s
Merci beaucoup Super produit !!
OK
Thank you, comrades! Order arrived in safety! Thank you, comrades! Order arrived safely! All as needed, fast delivery, excellent goods! Everything as it should,fast shipping,great product!
Excellent quality
Good quality, it matches what I bought
Very nice and comfortable!