SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Рост 160 ,вес 56, ношу 46размер одежды.
Отличное платье)) легкое и воздушное)))) все село идеально) правда шло платье школа месяца
классное,летнее платье. рекомендую
Very beautiful. I already got tons of compliments. Size S is perfect for European size 36.
До Перми 22 дня доставка. Сарафан пойдёт, но только с ремнём, без него я как бабка на базаре выгляжу. Для беременных вообще огонь. По качеству как всегда, пара ниток и ок. Легкий, обдуваемый.
Customer-01.07 delivery-13.07 pleasant to the body synthetics, sewn dress neatly, all seams are even. With sneakers looks cool)
заказ сделала 21.07. пришло платье 31.07. забрала через несколько дней. Трек отслеживался на всём пути, платье классное! пошив хороший, цвет сочный, нитки не торчат, постороннего запаха нет, продавца однозначно рекомендую! один минус- ношу размер 42-44, взяла размер - S, большевато в груди))), но не проблема, в ателье исправят.
хорошенький сарафанчик, просвечивает фасон очень понравился, ткань конечно так себе, но за 600 р пойдет)
Received Order, perfect condition and well packaged, fast shipping, item looks good quality, very happy, I'll comment in a few days when I 've tried it, thank you salesman.
On the size 46-48 took XXL, the dress is light, not synthetic, a bomb, pleasant, it came in a month to the Far East
На размер 46, 94-84-102 S ПОДОШЛА.
Wife liked it.
The dress is very beautiful. The quality is excellent. The fabric is pleasant. Color as in the picture. Recommend
Dress as in the photo, very cool, took on a size larger than the Russian. Village perfect
Very light and airy, perfectly ironed. Took S on height 167 and weight 65. The village is perfect. At 6 months of pregnancy, the stomach under it is not even visible.
On the river 175 cm Vahu 74 kg zamovila L and vgadala, materail Douge priemniy on the dotik, you can't get out of here. Recommend.
Отличный сарафан, ткань приятная. Не просвечивает. На российский 48 взяла L, подошёл идеально.
16.07 заказала, 01.08 почтальон принёс домой. платье хорошее, мне понравилось.
Классное! на 44й заказала S, все подошло. Можно носить с поясом, а можно без
Dress-Super! Light, bright, beautiful. Exactly as in the picture! For such money-in general a gift! The size of M is ideal for 95-75-95. Height 165, it could be slightly shorter for my taste, but it's not fundamental.
платье красивое, ткань синтетическая, но это его не портит, запаха нет. доставили до Сургута за 3 недели. Немного прогадала с размером, т.к. в отзывах прочитала, что оно большемерит и на 46 заказала s, поэтому чуть тесновато в области рукавов, но не критично. в целом рекомендую.
Normal dress
The dress is super, but you need to order a smaller size. recommend. I wear the size 48-50 ordered XL and it was necessary to order L. I'll change a little and it will be super. Recommend
The dress is super, slightly large under the arms, ears. The material is pleasant, I do not want to shoot, it is sewn neatly. It's been about a month and a half. Thanks store
I ordered size S, it was too big for me, size was M or L