SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fine! That's good.
It came fast. All in size. But for me this tunic with leggings to wear. Happy to recommend
exactly what I expected thanks store
The dress is cool, thank you to the store.
The dress came very quickly. The quality is good. It goes size to size, and I ordered bigger size, bigger. Seller and dress recommend. The color of the softtwood and pleasant.
3xl fitted the way I wanted.. this is my 3rd one...will buy more... follow @chiquechizzy on Instagram
It's been 60 days. The dress liked despite the fact that it came in another color (the photo in the order beige, and in fact dark coffee with a pink hue on my photos does not convey the real shade it is darker). Slightly glows, the fabric is light. On my 92*87*112 XL Selo freely, but no more and less need.
Very fast dotarła, I wear M/L - zamówiłam XL-is OK. Looks like the picture, little prześwituje. As for me perfect as tunic, or dress "home". Quality adekwatna for money.
The quality is awesome. I did not even expect it. thank you.
Ačiū,labai graži suknutė! Thanks,beautiful!
Better than I expected. XL fits comfortably, I'm AUS 12/14. Fabric is s bit sheer, vut I plan to wear as a tunic not a dress.
I did not receive the goods but returned the money
Thank you very much
Thank you very much store! Very fast, I ordered 12.02. It's 4.03. As I should have been until March 8. No strange smells in the dress, the fabric is interesting but slightly glows. on the size 52 ordered XXXL a little bigger but not critical.
Užsakiau sausio 22, gavau kovo 2. Labai ačiū. Medžiaga glamžosi.
Spokojná, odporúčam pekné šaty, veľkosť Dobrá.. Odporúčam
Pekné šaty... Veľkosť them Dobrá, spokojná, odporúčam..
Didn't recived the item, money returned
Beautiful tunic recommend
Less pretty in real big size for an xl
Item shipped super fast and satisfied with the product
Fast Delivery
Thank you very much store. the dress will be wearing as a tunic. It would be one more size bigger and would be all idyllic. to the fabric and quality for this money, there is no claim at all.
Excellent dress, the second in a different color already ordered.
Ordered 08.01.20 received in Perm at the Mail 26.02.20. XXXL on Russian 50 free. looks like the photo, synthetic fabric.