SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress is really loose and wrinkly. Go down a size.
great fabric n excellent shipping
I returned the product, I want to pay the price is too much tax
Dress OK little króciutka and szla very very long time, came only today
THE fabric is so wonderful
Super sexy dress! Very elastic. I am high and bałam up that will be too short, but is perfect. Cool for party, but also casual adidasów.
Super robe well moulante
Very nice fit
Very nice, not transparent, my happy wife.
super pleased !!!! gives you a nice figure ! a bit short for me tho
Nice dress
It has arrived very fast, the fabric very soft and fits perfectly. I asked for the M but I have a lot of chest and I feel like one size more wouldn't have been bad
The article looks like the photo and is not transparent.
Perfect, size good quality and as in the photo
Bomb dress, wife liked it. The fabric is good.
Everything fine!
At its 44 ordered M, the dress sat perfectly. The fabric is very pleasant to the body.
Fortunately I Took XL because when I make a lot of gestures the dress goes up. It looks like M so be careful. Otherwise she is very beautiful, she suits me I like too much
Soft fabric and fits! Fast shipping.
Dress is okej, fabric slightly prześwituje. Standard size
The goods did not receive, but the money was returned.
Good quality, the fabric is great. Took 1 month and a half to get the Portugal!
My husband love the dress
The goods did not come (the money was returned, thank you for that)
Beautiful dress, perfect size, stretch and nice material, shipped fast action, delighted acquistero short again from this store!!!