SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants super divine extra. Perfect. tight the uciagają. Recommend. Delivery Express. Order yet. Recommend salesman
Good Pants. I'm already ordering second ones. The first were black. On the popu 100, waist 90-village comfortable. Material on shady synthetic-there is something natural.
This is an amazing product! The quality is amazing. I recommend it for everyone! Thanks store. I'm very satisfied. It is more jeans than leggins. I will order more... For 170 cm a hip 120 cm...super
My favorite jeggings ever BUT pay attention to the sizing chart! I am 5ft 4inches and 123lbs And I wear an extra large in these
my favorite jeggings ever! takes a while to get here but worth the wait!
Girls who write that XXL will rise to 50 and more, you are very flattered!!! Eventually put on, but tight in the stomach. 102-86-106 HCL tightened. It would be better 3.
The item corresponds to the picture, similar to leggings, the fabric is natural felt, but there is but. Came not my size, the smallest, the money returned without any extra talk. Thank you for this and therefore I put the highest score. I 've waited for a long time, but quarantine is to blame. I really wanted such jeans, but not fate. The warm time has come, bought in the store near the house others.
All right, went perfectly
Dutch size 44, fits well. Fast delivery within 2 weeks.
Pants cool, about 102, the height of 158 came to XL, recommend
Great pants. Soft, comfortable, however, the waist is slightly lowered, but I will insert another rubber and will be happy to wear. And maybe I'll order the blue. Very cool. Thank you. My height is 157, pop is 100, waist is 92.
I’m 5’8” weigh about 130lbs and ordered the large! I LOVE them!!!!! They have back pockets just like jeans, although no front pockets. Comfy, comfy!