SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I 'm very statisfied, i love it
Excellent quality!
Product arrived in about 20 days. Fabric very elastic and opaque, the top provides a minimum of support (if you have little breast is also perfect without bra under) and has a fabric thick enough to not to catch a glimpse of anything. The shorts are squat proof, dress very well and are the ideal length
love it ! size M Perfect ! thanks
I love it! This set is comfortable, and the shipping was so fast! Thank you
Good suit! delivery just over a month. On the parameters 90/65 93 size s approached
On the parameters 90/65/90 took the size s sat well the only elastic band in the waist was a little free! But to my frustration after two training went the arrow on my pants! I'm really upset! Opened the dispute the store returned some money!
Everything is fine, the quality is good, all as in the photo
Product complies with the description. I have 168 cm AND ważę 62 kg. Zamówiłam size L and lies perfectly. Full set stretchy, fits the silhouette. Black color not prześwituje.
Recommend buy beautiful dress and for this super comfortable material. Great lies. Fast delivery because approx 2 weeks to Poland
Is perfect. Highly recommend
Sounds like a great product to Me. It feels great.
Prześliczny, stretchy and perfectly matching dress. Shipping in two weeks. Recommend 10/10 :)
Cool quality! I order not the first! Delivered for 2 weeks to Moscow
Quite quickly came my order, very satisfied with the quality! No thread and curve seams! The only thing, I'm a little too small top, I hope a little stretch! My parameters are 90-63-92! I will definitely order more from this store!
I love this outfit! It’s so comfortable and I received in less than 2 weeks to the US! 33bust/28waist/39hips 5’7 130 pounds ordered a medium but could have gotten a small. Ordering in more colors!
Соответсвует описанию
perfect
Super, polecam. Dostawa do Polski w niecałe 2 tygodnie. Wzięłam rozmiar M - moje wymiary 163cm i 59kg.
Качество хорошее, но он скорее серый, а не черный, тянется хорошо, М сидел бы лучше.
Супер костюмчик!
До Москвы шёл месяц! ОБ 102 взяла размер М, леггинсы сели отлично, вверх в подмышках маловат. Качество материала приятное.Если у Вас ударное кардио, заниматься в нем не стоит, это жесть, он больше для пиллатаса, растяжки. Выбирай цвет потемнее, тот что выбрала я, просвечивает нижнее бельё
Demoro 29 días a Santiago. Talla M para 1.70m y 62 kg esta bien, me queda unos 5 cm sobre el tobillo la calza. Feliz con la compra
Quality is good, super I like
Very good quality, everything came up, size S at 44 R, stretches well