SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, looks class, on size 40 take 42.
Paper what, small size
Thank you store! Very cool. I ordered 38-size in size. The goods came quickly. The color is brighter than in the photo. Very satisfied!
Very nice shoes! They have no defects and the sole has a sponge that will definitely help the comfort of the foot.
Delivery to Krasnoyarsk about a month. Track tracked. Quality is good. No smell. A little bit...
Shoes came up. At its 36 r-r took 37, sat down well. Very beautiful and soft. No smell
Normal basopochki, not expensive but look stylish and youth)
Cool
I'm inlove with them
Before the Irkutsk parcel was a month, the store is packed in a bubble bag, it came whole, the frame is beautiful bright original, as in the picture Thank you seller
Led Bomb
Malomerki on the Russian 40 it is necessary to take 42
Thank you store goods have come
okay
nickelll
Everything is perfect.
lovely
The quality is normal, on one leg is not sewn neatly. Malomerki. At 38 it is necessary to take 39.
The order was made on April 16. Got it on June 24th. In these sandals, I like everything. Color as in the photo of the store, no smell, with the size guessed, on the legs, like a picture and comfortable-comfortable. Very satisfied with what I bought. Beauty is indescribable. Thanks to the seller, I highly recommend.
In Krasnodar came in 30 days! I really like it! Stylish and comfortable! At its 38 took the size 39, came up perfectly! thank you!
Steep and very comfortable! Recommend! At 38 came 38. Size in size!
Comfortable and just like photo.
I expected it 3 months but it is of good quality
Thank you very much recommend super.
Sandals are bright and beautiful. I ordered the length of the foot 24,5 cm 39 size, I needed a larger size, as it was close. Measurements of sandals in size 39: length on the insole 24,5 cm, heel height 6,5 cm. The colors are bright, the heel is steady. The rope is not slippery, it does not leave itself. There are no obvious traces of glue.