SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the height of 160 parameters 90-62-92 perfectly suited m. The quality is super, the suit stretches, the leggings are a little shiny, but under the underwear perfectly))))) I suggest
Suit of good quality, very quickly came
Thank you very much very beautiful
Super!)
Because of coronovirus was poisoned for a very long time and then the parcel went for a long time. About the suit itself. The fabric is visible and underwear is visible. Nothing does not stretch and does not hide, keep it in mind. Synthetic fabric, stretches well.
Cauliflower suit!!!! The fabric is good, elastic, tight. The color is nice. Recommend unequivocally!!!
Super
In LNR it came in two weeks
The costume is very cool! Quality is great! She took her daughters 170 cm and 55 kg. It was possible to take the size of L. The daughter is delighted. Girls take it will not regret it! To the store Thank you very much for the quality goods! Success and prosperity to business! It went in 14 days.
Delivery 2 weeks. The suit is perfect. Recommend.
The size is perfect! I am 1.60m and weighing 50kg. Shaping the body beautiful. It feels on the skin comfortable!
Good
Very satisfied
Everything came up. No smell. Good seams.
Great product, very fast shipping.
Excellent quality, fast delivery!!! On the parameters 82/60/90 ordered M, I will order pink but size S
Suit Super!) madly like
Suit cool, but size m on my parameters 82-68-92 bolshevat, pants norms, and the jacket is great, so it is not small at all, order size in size, delivery was fast enough
Simple fire
Chic Suit Got in 10 days
Super suit! Very good fabric, dense and enlighten!
Amazing quality and price love it :)))))
I ordered on March 5, it was delivered to the post office on March 20 in Krasnodar. size m by 176 weight 63 came up perfectly. Delivery is very fast-I did not expect. Quality fire. I recommend a million times
Suit Super, in Latvia came fast! When I saw the pants it seemed that they were on the baby, but they stretch, my height is 175 cm. Thought it would be short. On the parameters of 90,68,93 L size in the portion. I don't think girls are better off. Panties are translucent, the suit has no pleasant smell.
ok