SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful tops I ordered all 3
It has a very nice shine, quite quality, that is, transparent a little
Color a little darker perp very same I love well long and fabric very comfortable I recommend for my parameters 98 chest 88 under chest and 100 pedi belly and this luxury for my taste
Thank you store send fast sizes good vest good for summer recommend. Health care for China❤
Excellent fabric arrived quickly
All ok
It's very pretty.
I love everything perfect thank you so much
Perfect thank you
Same as the photo
It somewhat see through because of polyester material. It very cute
Stunning fit, thin ritsje annde backside, thin translucent synthetic fabric
Very pretty, looks good, with elegance
Satisfied is my second
As a very comfortable photo I already ordered all the colors pedi M for my 100 chest 88 under chest and 100 belly and it's perfect for my taste
It's okay, thanks to the store.
The blouse received, in the photo the material is light and flowing, but in fact it is a stake, the size is in size. Received very quickly 2 weeks. Below freely not on an elastic band, it pleased.
Blouse Black fully consistent with the description. I have 168cm tall, 64 kg, 100-85-100, wybrałam size L and fits perfectly. No bad smell, very slightly prześwitująca. Length below the waist. After washing blouse not lost mould. From the time order shipment dotarła to Poland within 3 weeks. Recommend and thank you!
A little tight prześwityje but is beautiful
Overall satisfied, but the color is slightly more reddish than I would like, and the quality is very decent, the length covers the groin line, took M, I recommend
Beautiful! Prettier than in picture.
I love it already ordered 3 colors pedi M for my 100 chest 88 under chest 98 belly. 1.76 High this perfect super comfortable I recommend this transparent Gray a little bit
very nice
nice blouse
It's very pretty and looks great on me, although the color is a little different from the picture, but it's pretty.