SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I meduim took small and it מצויין! Large sizes!
I liked it although I was expecting the most vivid colors but it has arrived perfectly packed today a warm greeting for all of you and a hug Maria Teresa
It arrived super fast, good material and fits nicely. Would recommend
The fork is undead! Sentetika Ali without smell I take to tile! Maybe Buti!
Product precise as description very beautiful arrived in 23 days
The jacket came right, took S, so I wear M, very cool. Thank you store!
Perfect, delighted with the order, thank you
Great blouse. Size 2XL well approached 52-54 Russian size. (Chest girth 107 cm). Material stretch, pleasant to the body, with the addition of cotton. Only everything sticks to her... The order is satisfied. Thanks to the store and the store! Delivery is fast, 2,5 weeks since placing the order, despite the coronavirus.
Blouse very like
Wonderful jacket, bright as in the photo, the quality is good, on its og 90 from 70 ordered s, the village is perfect.
Very pretty
I ordered the same blouse from the store, but for a larger size, this blouse is the second, as for me sewn))) track was tracked, the order came very quickly. Thank you seller!!!
Delivery in time, quality at the level. On me not there is smart as in the picture. Almost a turtleneck with slits on the sleeves. I will definitely wear it.) thanks to the store.
Corresponds to the description. The fabric does not shine through, full tricatage probably. I liked everything. Thanks to the store, it came relatively quickly
Good quality and design ladies blouses, 5 star satisfied.
Thanks to the store. The blouse is super. Gentle pleasant to the body material. I recommend unequivocally.
Quality is good, thanks
Same as the photo
Item as described. Many thanks.
A grade
Good for the price, not very big, take a size more than usual
As described, good quality, my wife likes me.
Excellent jacket, very like. Size s came up at 87-60-92, even slightly more, but not critical. Color, as in the photo, all colors are bright, when washing does not fade. Thanks to the store. Departure waited a long time, apparently because of the disease in China
All OK, size according to the description, fast shipping
Ordinary blouse, nothing supernatural