SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
I love it thanks to you
super cute! just a little small so SIZE UP!!!
Very nice shoe but do not support the foot well
true to size very cute color
Super
The sizes are slightly smaller than US sizes so I would go up a size if you want extra space. They’re also not that sturdy so you have to be careful walking in them. Shipping took a while so if you need them for a specific event, order them at least 2-3 weeks beforehand. Otherwise everything is good they came in good condition.
Nothing to say very very fast
Good shoe good material everything is perfect. Thank you
Haven’t wore them yet but looks just like picture and am very excited to wear
Excellent. Thank you!
These shoes are super cute!! I’m so in love with them. The material is nice and comfortable to walk in. It took almost 3 months to receive them though.
Sexy and comfy, probably not for heavy use though
the heels were cute but kind of small
Super cute and easy to walk in I’m usually a true 39 in Christian Louboutin and ordered a 41
Love them they’re fab
Lovely shoes. Very well made and very sexy! Uncomfortable but what heels are comfortable.
The size was perfect and I was sent immediately. Thank you very much.
Love it!
A 6 corresponds to a 36 in Europe
Very beautiful. Material as a swimsuit. In some places, the fabric was a bit dirty, but I think it's easy to clean. Of course, the places of glues are not ideal, but it is not visible when you wear it. For such a price-a beautiful thing)
I'm delighted. I took the size in size. All fit
Went for a long time but the quality is normal. All as in the picture
The luck very pretty but a little uncomfortable
Beautiful