SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast. The store put a gift-an elastic band for hair. The quality of the shirt was pleasant, but it crumples very much. Thank you seller!
At 42 size took XL. Sits slightly freely. The volume of the shirt along the chest is 49 cm.
A good basic shirt made of dense cotton. The size L approached the parameters 88-68-101. Sits on a figure, not an oversize. One minus. In the process of washing I saw the inclusion of a black thread in the fabric structure on the back. For this I shoot a star. I thought to return, but still under the jacket and the vest decided to leave. Shipping fast.
Good
Excellent shirt, very comfortable. On the growth of 173, the Russian size 42-44, took the ELKA. I would like a little oversize, but it is better to take 2 sizes more. Recommend.
Everything is fine
You could choose a larger size, in general you are very satisfied, thanks for the gift)) the goods came quickly, thanks to the store!!!! I recommend, photo later!
A beautiful shirt, excellent fabric quality. Sleeve short on height 164 cm, size L sat back to back on the Dew 44-46r. 100% I will order another one for a larger size
Not bad.
The shirt is very high quality, classic, sat on 48R. OK OK
On the size 40-42 took M, the sleeves are short, which did not really like it. The thing is heavy, dense, incomprehensible fabric
Excellent quality. The parcel came quite quickly. For size 52 Russian, 3XL is excellent
Super all as expected, thanks for the gift
Super shirt, all as in the photo
Good quality shirt, tight, on chest 105 and waist 85 only, if you get better, it will be small. Who is smaller-I recommend.
I liked the shirt. Slightly shines the bodice. Probably in the process of socks will crumple, but it's not a problem. The size of the villages is ideal. Shoulders 40, chest 95, waist 75, height 170. Sleeve good. Perfect basic option. Thank you. Delivered quickly. I recommend the store!
Normal such a basic shirt. I came quickly.
Goods received went long thank you all
Shirt of excellent quality, went to its size s.
Рубашка отличная!Очень понравилась!Моя фигура 87-67-92 см!Я очень довольна!Единственный момент,что тяжело отпаривается!Тяжело гладить!А так всё отлично и качество и модель!Мой рост 156 см
Ткань плотная, синтетическая. Брака нет, швы ровные. По размеру XL соответсвует российскому 48, но рукава короткие- видимо,придётся их постоянно подворачивать. Стоит отметить быструю доставку: до Нижнего Новгорода за 10 дней. В целом, 3 из 5
The shirt surpassed my expectations! Quality at the highest level! The seams are even, the fabric is dense, does not shine through, the threads do not stick out anywhere! As a gift, the hair band was put. I'm very happy with my order! I recommend the goods and the store!
Nice shirt! She sat perfectly on both hands, and in the shoulders and in length! By the material-cotton with something, dense, does not shine too much! Came 2 weeks before Izhevsk, the track was tracked!
В целом рубашка хорошая, плотная, не просвечивается. Но я хотела другую, более свободную, длиннее, а эта как раз, не смотря на то, что я ношу 44-46 и взяла XXL, она как раз, это обидно. Манжеты какие-то узкие. По длине она чуть прикрывает попу. Носить видимо буду только завязывая и буду искать теперь свободную.
Went 3 months☹& Middot;. Well holds the shape, almost does not shine through. It is easy to crumple and very difficult to smooth. I wanted an oversize, but it does not reach it much. In general, it costs its money.