SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great shoes. size is right
The shoes are super soft and comfortable. Ordered a heel of 8 cm, and was pleasantly surprised that 1 cm on the sole itself. I will not say that the subpinator is durable, but in any case is very convenient, especially for those who have problems with the bone on the leg. At its 37 size ordered 38R., in the end and not in the middle, and not large, just the same for work and tired legs.
Ordered 30.05 came 25.06 Fit in size, I have 38 R. And ordered 38 But it was a great shame that they didn't come in the box, and so they were on their way very much, wear is not possible ((
The shoes are very beautiful, but I found them small. On the Russian 37 took the size 6. long on the insole of the shoes 23 cm. Delivery fast-two weeks.
looks cheap but look like d picture
Parfiat
Took the size 11 to 40 Russian, not perfectly made, but at its price is quite, there are no obvious losses
Very nice red bottom!
Tieši kā attēlā.Perfektas,skaistas kurpītesĻoti ilga poegāde.
спасибо большое))) супер туфли, безумно удобныеберите девочки, не пожалеетеобязательно закажу ещё
Perfect ^^
9-on 37 size, on a full leg. lacquered, platform, heel medium, comfortable, soft. Packed in a navel, but they did not put anything inside-they crumpled. liked it. Thank you
the shoes looks the same as the picture i like it.
Very elegant shoes, thank you!
Ок!
Ordered 35 size, but turned out to be small, although on the table everything is allegedly true. So you need to order a bigger size. It's offensive.
As described nice quality
Size 5 is exactly 36 Russian size. (Before that, I ordered 6 were great). The sole is red.
hese heels are so comfortable and it feels so nice I really like this. THANK YOU SELLER I HAVE FIND MY FAVORITE HEELS.
these heels are so comfortable and it feels so nice I really like this. THANK YOU SELLER I HAVE FIND MY FAVORITE HEELS.
Very accurate to the description/image! Fits pretty nicely even though I'm a 7.5 ~
I'm very happy! everything is super!
классные, быстрая доставка.на ноге очень красиво,удобные
All as in the picture, took the size of 34 villages well
Super!