SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute shoes, I like it.
Very fast delivery I recommend sneakers class 5 ++++
On the floor the size is larger, but if the leg is wide, it's normal.
Заказ пришёл довольно быстро , угадала с размером , можно заказывать размер в размер
Keds are charming, arrived 19 days before Moscow time. on 36R took 6, perfectly approached. Universal, suitable for almost any image. I took it on sale very favorably half cheaper, so I'm happy with both Pokemon, thank you to the store
Sneakers are good. At 39 Russian size you can take 40 Japanese, size 9 that is. 9.5 sits freely, but wearable. The price of the goods is overstated twice the minimum. I found these in the store for 600 rubles. I will not order any more.
Batų negavau pinigus grąžino
Perfect, the size
Sneakers are very cute, neat. The dimensional grid correspond, there is a smell. I hope that it will fade after washing. Attached hair elastic)
хорошее только цена 400+₽ в остальном качество не очень , но за эти деньги можно и попробовать
He arrived in month and a half to Colombia, already size and color were right, I don't get big, I'm usually size 36 or 37 and I ordered 38 and it looked great.
Good as always
Excellent. In size
Excellent sneakers, but I'm great for size. I have 39. The dimensional grid corresponds. I will re-order (((
Lovely sneakers, very beautiful, I take not the first time, the quality is super, the delivery is fast, the dimensional grid corresponds)) packed perfectly, thank you very much to the store)))
Awesome sneakers, the size matches
First purchase with Ali! Worried that Yes as)) but everything was received, as ordered! Sneakers are excellent, malomerki. At its 38 ordered 39 and straight back to back, I think they are still carried! White for 41 ordered 43 went straight well
Very good product.
Same as the photo very good quality. The I recommend
The size approached perfectly at 39 size, a wide leg. sat exactly on the leg)
I love it
Cool sneakers, I take the first time, the quality is super, pleasantly surprised, the size matches, take on the store's table, delivery is fast, packed perfectly, thank you very much to the seller)))
On the length of the foot 21,5 cm and a narrow leg came up perfectly
Super fast delivery, the sneakers look exactly as described, fit perfectly.
As described but size 8 is slightly too small for a European 39