SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful. But just...
Road nielładny fragrance, unless glue but hope that with time will disappear because same shoes very cool fit and compatible with the description. General merchandise for this price worthy command
Very pretty, the only thing left right by the knee, I'm normal compression and on the top of the twin it costs to upload them a little
Size was too small I order another because I like it
nice
They're perfect.
I always buy brand shoes, but this time being high boots I don't know if I'm gonna wear too much, I encouraged myself to buy these so cheap and was pleasantly surprised. The fabric, we'll see in time, but at first sight it looks good. The finishes are good. It doesn't have that strong plastic smell. The size of I normally wear a 38-39 but following the recommendation of other opinions I could get a 40 and hit. Happy with the purchase. Shipping took only 10 days.
Boots as per pictures from store, the only down thing for me is that the size is a bit small, even though I have bought size 39 and usually I'm 38, but otherwise happy with purchase, shipping very fast to UK. Not communicate with seller
Just like in the pictures, it goes to the knee. The bad thing is that it's very small the horma pedi 40 and it fits very fair but if I can use. I delay for a month and a half.
It'll take 10 days to arrive!
Small size for one size exactly!
The goods came quickly days 9 before St. Petersburg. Boots of course Maple Leaf, but for their money in principle norms
This waste quickly
item received after 70 days. it fits perfectly, my size is 24.5 cm I ordered size 41. the only problem is, the boots won't stay up, as soon as I walk it keeps sliding down my knee, the ribbon at the back doesn't help. but still ok for price
it was good got it late but it was okay
I loved them just as they look in the picture! You have to adjust well so they don't get down
Kvalitāte izskatās Laba. Nedaudz ož, bet domāju, Ka pazudīs Smaka. Itkā's, bet yes gribētu uzvilkt zeķes, Tad noteikti spiestu. tieši uz kājas. Man patīk. Rekomendēju
Very very good I took 39 and my daughter is 38 and nikel
Taille bien niveau pointure. Un peu large au niveau de la cheville. Le camouflage intérieur n'est pas très chaud
Заказ пришёл не в коробке,а завёрнутом в пупырку. Издают немного запах,но это ничего. Думала что внутри ботфорт будет ещё слой другого материала,а это просто искусственная замша. На осень пойдёт.
Very small by 38,5 size. The maximum size is suitable for 37 European
parfait livraison en moin de 2 semaine en point Relais
Really good for price
Recomiendo pedir 1 o 2 tallas más de la habitual.
супер. берите на размер больше.