SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great item！Thank you!!
It's just cool! Come incredibly fast! And it's quarantine! Pop looks good. And that's when I have it small. Light, weightless-for me a huge plus, because. I often travel. The material is medium between jeans and leggings. Fully comply with the description. Likes
Ordered the second pair. I just love them! Height 165 cm , 58kg - ordered L.
Merci pour ce joli pantalon reçu en cadeau. Il est très beau effet jean et taille très bien. Legé au porté et à l'aise dedans . Je recommande.
Looks good. No weird stiches or anything. No smell. I don’t know how it will look because it is for my girlfriend so that would be a comment for future. Hopefully she can use it for casual occasions
The jegins really liked it. Of course, nothing they do not particularly tighten, but look good. The only thing is for me, landing is low. Would have ordered more. I'll think so. Well, for tall girls, they're not suitable. On an increase of 158 and about 97 ordered size m. But I understand that they would come and s-they stretch very well. High girls will be short. It's been 25 days. Two weeks at all, they were lying somewhere in China. Contacted the store. He was very sorry, said that deliveries were delayed because of the epidemic. The goods came with a strong smell-apparently something was processed. Everything is fine after washing. Both goods, and seller recommend!
On my parameters about 101 of 68 took the size XL. Approached, but my height is 175 short.
45 days before Vitebsk everything came with the store did not communicate
Great value for money
Very long delivery, but now this is normal. I ordered S size and is perfect for me - 159cm / 47kg. I'm very, very happy. Very good quality, very good made. Soon I'll order again another colour. Thanks to the store. Very satisfied.
Liked it!!!!
Super Store. Delivery was about 5 days. The quality is very good, the size is in size. I will now order another black color in this store ..! Thank you store!!
Thank you so much to the store. They're great. Took on Growth 155. Delivered to the apartment. Shipping fast. Seller recommend. We'll take more.
The pants are cool, the material is stretchy, on-74, about 93 seated like knitted. The only minus is the color... Not like the picture, dim, as if washed already 100 times...