SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They got the address wrong, I had to go to the Mail office
Beautiful
Very nice and comfortable
I love iT verry beautiful Thank you store for the fast shipping
Good on the chest girth 93 cm approached well
Cool!!!!!!
NE LOVE feel geniaaal
Super
The blouse is translucent, but in general cool, under the bottom buy some top and there will be a bomb! Quality is good!
The article arrived 4 days before the precise date so I'm super happy about the delivery! The article itself is as in the photo, I took a size S knowing that I have the proportions of a European size S. The quality is there and I will order the same in black!
Description accurate, the jacket shines through. Shipping is very fast
I appreciate the seriousness of the page, as the product did not arrive but I got the refund. I had all the routes traced, but because of the pandemic problems I didn't get to Ecuador. Again thank you for the seriousness and it will be a next.
I love it it is super beautiful. It is small size I make xS and I took S. Take a bigger size. It is not transparent ps. Thick material. The sleeves are wider at the end. See 2eme picture
Ordered 28.01, received at the Post 11.02! Super fast shipping! The jacket is super in quality, I recommend! Seller thanks and prosperity!
The top is beautiful, the sleeves are voluminous, they keep the shape well. Very fashionable cutout, sits well. The quality of tailoring is good, the threads do not stick out anywhere. Its color is not pure white, but blue white, cold. With other white colors will be difficult (impossible) to complete. And I also pay attention to the length, it does not reach the waist, but opens part of the torso. It was unexpected for me. The length of the top is 25 cm. But it's not critical to me. I like how it looks on the figure. More images on my page @ olga_tyukel
Пришла быстро за 2 недели, отслеживалась, немного, кажется, короткая, по размеру хорошо, взяла s на параметры ог-90, от-65
Excellent quality, I recommend the store, order of 11 May, arrive on 2 June. I ordered size S and I stay exactly
It's good! True, it's shining
Not comfortable, sleeves are not very nice stand, slip
It is basic blouse, not look rich but for some types of looks it is ok) for this price is normal)
Good
Perfect. Good quality. Same as the picture
As in photo it takes 2 weeks
Short but beautiful color and shape of arms
Large size, I usually wear a size that and despite being quite short it doesn't fit.