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Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I love it, I took size M (usually im size S) so it’s a bit wide and big but that’s perfectly fine because that’s what I wanted, shipping was pretty fast, it only took 12 days to arrive
Штаны топчик. ШиКаРнО сидят даже на моих пухлых ножках. Кстати в них очень жарко в автобусе летом
на рост 170 коротковаты, но под носки с рисунком норм. на жопу налезло и норм. брала М
Доставили быстро, примерно за полторы недели до Новосибирска. Качество штанов приемлемое, я достаточно худой, рост 176. Размер в принципе идеален, учитывая что я ношу штаны ниже тазобедренной кости. Покупкой доволен, цена идеальная :)
Delivery is fast, but a little wrong with the size. Only for some reason at the waist are wide, but below it is not. Pants are a little prickly.
The goods came 5 days earlier than specified. I took the size S (girth of the hips about 85), perfectly suited. The pants themselves are quite dense, the ass does not blow. No sticking threads were found, along the length of the growth of 167 came perfectly. Everything is super, I will wear
Very well made. Definitely will be wearing when weather gets cooler, has insulated lining. Even though I wear small I chose medium to retain a baggy look. Love them!
On growth 153 long, have to bend
love them. very comfortable.
Very high quality pants! Not thin. The material is nice. Threads do not stick out. On its parameters waist 73, hips 91, height 170. Took M. The length is short, but I thought that it would, plus turned and everything is fine! Ropes tighten, this is a girl a huge plus for such a hudyshik as I)) shorter I recommend! P.S. Sorri, for a crumpled shirt)) also from Alika on this day came)
Очень хорошие штаны! как на картинке! подойдут в школу, брала s, очень хорошо подошли на 45 кг, рост 159. ткань приятная, не тёплая, я очень счастлива! спасибо :)
рост 165 от-71 об-100 взяла хl большие люблю маму мама будет скучать
Took M by 154. I love big clothes, but here a little too much, still wearable
Came in 10 days in Samara. The material is excellent, dense. Deep pockets. What u expected, thanks :)
I ordered the size S, because I wanted it to be on the hips 98 cm. It was necessary to order more size, because at the top they are still loose, but in calves they are narrow to me. When you sit, this bubble is still there. Otherwise all is well
The quality is good, there is no smell. Slightly wide in the waist and hips. But this is not a problem, fixed. Pants are cool.
Pants and Jacket are super, everything is quality, delivery is fast, we are very satisfied, I recommend :)
Cool pants, good quality, a little short, took M for height 168
Delivery literally two weeks, pants came to a new mail. deva4ki and mal4iki, panties really wow! You can see the pictures. Height 160 cm. KSTA on the courts sit comfortably. Waist 57. Large, but you can tighten the laces
M size , fit well on my parmter height 160cm , weight 55kg , but it would looks a lil baggy on hips , overall super gooooooooood~ , thankss!