SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little smell, but not nasty
They look good, if nothing goes off, it'll be a good buy. Good value for money. Exact size. Recommended.
nice
Great quality. Some feel glue.
Genuine top really beautiful
They're very nice but they stay big on the thighs, they slip. They don't have good mooring on their tight ropes.
Thank you ! l'm very satisfied !
Just nice
Excellent arrived fast
Perfect! Perfect! Just perfect! Looks like in the picture, totally worth the price. Came kinda fast (no longer than 3 weeks). Order a size 9 and my foot is 24.5 cm and the size fits perfectly. The quality doesn't seem bad for the price. Very recommended!!!
Very beautiful good quality came perfect and very fast, I use 25.5 that would be 41 I asked 42 I would be 26 was perfect ....
They look very beautiful, I like it. Delivery fast less than a month waited. Let us see what happens when wear it.
I love these boots! the only thing is it comes with a really harsh factory smell! but they are so cute that it overrides the fact that they smell..
The requested size 8 1/2 but the store sent 9 and it was left exactly! Fits very well, feels stable the very nice heel
They’re pretty good
Strong smell.
Perfect!
Enchanted, perfect and the number matches exactly
Спасибо, чудные сапожки)
Super, in size in size 34 came up, a little there is a smell
Love them but I still need to walk around and see if they’re comfortable
For this money a great product
these boots are awesome
Identical, very sweet
For its price norms