SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came very quickly, 2 weeks, the quality is super, the store as a gift put an elastic band, thank you, recommend!
Reading reviews took s but it seems to me that M would sit better. My fault. And so the goods are excellent
Thank
жене понравилось, отзывы были правдивые. шло ровно месяц до Фершампенуаза. материал дышыщий и качество отличные, продавец общительный. рекомендуем.
A bit thinner than expected but I just wear nude underwear and it’s squat proof
I arrived yesterday 21 July/2020
Looks just like pic, material not super thick but it looks really nice
Брала на рост 172, мои параметры 80грудь-70талия-100 бедра. Можно смело брать S! Но сидит немного странно, ткань не совсем стрейч и из-за этого с тела с стела немного спускается, но возможно это из-за размера. Хочется, чтобы больше утягивал.
я рада.качество отличное .размер мой 48 заказала L.
Good quality but took 3 months almost coming Bottom advise Tam up
Костюм просто шикарен, не думала что он будет настолько идеален. Спасибо продавцу. Заказывала S, как будто прям на меня) Ткань приятна к телу, шел около месяца до Находки + в подарок продавец положил резинку, за это + балл
The costume is wonderful. Nice stuff. On the growth of 174 sat well. The store very quickly sent the order. In St. Petersburg came in 10 days.
Mega fast delivery to Rostov region in 8 days. Quality is just a fire! The fabric is excellent, stretches, everything is smooth, everything is clear. Color one in one. On my 42 size (84-60-90), the size s sat perfectly! On the height of 156 panties long cm by 3, who is higher, keep in mind, although the fabric is really pulling, I do not think that they will be short. I recommend definitely, a thing like from an expensive store
The suit is just a bomb! The quality is afigenic, and the body looks cool. At its size S ordered S, everything is fine. Only the distance between the top and the leggings is small, but it's just I'm short))) (160 cm). The only thing, the suit of such a fabric that gets dirty quickly, I have other leggings, they seem not to get dirty at all, but the fabric is different. I just go to the basement in the rocking chair))) I will not put on any more, it's a pity, it hurts he's cool))
Thank you for the delivery, came the suit quickly, did not expect. Perhaps I was afraid not to fit in s size, so I took M. In the end, the top chuuyut bolshevat. The bottom of the norms, but I found a small hole on my leg. Not critical, but somehow strange what it is)) the suit has already experienced in training, it was very convenient to exercise. Thank you for the rubber, put as a gift.
Excellent suit, very pleasant to the body and comfortable! Came in two weeks. Thank you!
A set of good quality, nice, color as in the pictures, the size all came up, even a little stock is there. I am very pleased, I will still order