SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful shoes arrived in time. The quality is very good.
Spasibo Tovar pri6ol Bistra zakazala for 2 razmera boli6o and MNR v Poru
Great as the picture perfect size and very pretty.
are good, for how strong I do not know, we will snap in the summer
Took quite some time to reach but shoes are stunning. Actually Looks better than picture. Shoes are sturdy. Good quality. Soles are anti slip. Great workmanship. Hope to deal again in future. Had good communication with store. thank you!
They're perfect.❤They look even better in person
Will order frm u again!!!! Seller is gud at respond!!!!
cute! my kind of shoe! well-packed. love the height! love the sexiness of the shoe! and it fits perfectly ¨¤awesome! store
I bought splendid shoes, the second. The product which is good this time, good packing. It is very kind of you.
Cool I'm happy 25 days delivery
There’s so cute and perfect I’m 7m and order 8 and fit me perfect
Wonderful (I asked for one more number to be comfortable)
beautiful shoes. well packaged, fast shipment. thank you
They're really beautiful magic, they're for thin instep. I'm 36 and I ordered 37 and they left me a little fair. Excellent material and bright beautiful
The quality is the best, and the message is kind, too！
AAA+++★★★★★
соответствует фото,очень жёсткие, размер соответствует
I did not expect the shoes to be so neat, quality and beautiful, but how the Stones play, magically, the only thing that on my 39 size were slightly too big, but it's not critical, very satisfied with the purchase of the store I recommend
Super.
Well received the order
Super HAPPY! They got here super fast. They're just like in the picture. I measured my foot and asked for half a point more, which is always better than a bit. And I'm doing great!
I am more than happy. Wonderful product!!