SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the photo, the color blue ordered, 38 Russian is too small, you need to size more, and so, very festive, beautiful, the pads are comfortable! Delivery month, thank you to the store, I recommend the store!
Very cool shoes. It's been almost a month. Everything matches. At its 38 ordered 38, everything is fine. Thank you store. New Love
All fit
Shoes chic❤❤❤I did not see it for the wedding. Delivery of 12 days is all in place, came in vacuum packaging, spare bags. Take the size, of course, more for 1-2.
shoes beautiful just like the picture best store.
Shoes are super, you could safely take the size in size, namely 37 (stop 23,5). After reading the reviews took 38, a little big, but the insoles under the heel saved me!! Spare pads were included! Delivery is very fast, less than two weeks to Krasnodar! I recommend it to everyone!!! Correspond to the dimensional grid!
The size approached, it's difficult for me to choose the size, took the smallest. Ahead is narrow, but if you cut the pinky normally. But walking is uncomfortable. Perhaps with large sizes more comfortable. The color is rich beautiful. Insert on the heel plastic.
The goods came quickly in 3 weeks, I wear 33-34 size, I ordered 35 legs a little flies out, but not straight into space;) ordered for a wedding dress, in the photo, the store of the boat seems white and lacquered (well, or just so I wanted to see), in fact-fabric and a little ivory color, but it's even cooler, Better fit under the dress. As for me, the spout of the boats is too long, unusual, but in general the boats are good.
haven't try it yet but same as described
They are very cool, but they turned out to be small in size
Magic, the size approached
The order came in 26 days to the Moscow region. I have 23,8 cm is the standard 38R. But after reading reviews ordered 39 R. And I would not regret if the size was smaller, they would be very close, and would cause discomfort. When I tried them on, I realized that they were comfortable enough. Look really very beautiful
Cool shoes. Very beautiful, and the shoe is comfortable. The only thing-on a wide leg do not hesitate to take 1,5-2 sizes larger.
Shoes are just cute and very comfortable!!!! Seller very cool, helpful... :) But wzięłam size 35 and unfortunately are Tight. Pile one more pair and zamówię size 36
Very beautiful shoes! Bought as a wedding, the perfect length of the heel and the style itself, worried that I did not guess with the size, but everything is fine, at my 38 took 39-came up perfectly! Thanks to the store for such a quality product!!! I recommend for all 100%!!!! Shoes came for 3 weeks to Bryansk, boldly order, sent quickly
Slightly large but beautiful and arrived very well packaged and therefore in a very good condition I highly recommend. I will order again in other colors.
The color is not quite pure white, but in general not bad. Order came quickly enough
Beautiful and well finished, good quality!
Beautiful high heel live prezentuja is even better
Shoe very beautiful. Very worth buying.
super pretty
Three comfortable
Description correspond. I'll add to the size later. Delivery is very fast
The shoes correspond to the description, very beautiful, reached without any damage. The store, definitely, I recommend. The size approached.
Beautiful but small, i have 38 but need to be size bigger