SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Novosibirsk 20 days, packed well, quality is good although synthetics, color as in the picture, size fits
Very cute, the description matches. The size is right, the nice material. Arrived in a month delivery
Wonderful dress, fast delivery! The only negative-you need an antistatic, otherwise it sticks to the legs, but it's the norm for chiffon
Goods consistent with your order and photo. Shipping 3 wks. Very Cool, delicate dress, elastic. Material pleasant. Thank you and recommend
Size is a little smaller than it says
At 46-48 corresponds!
The product corresponds to the price! Happy.
The color is exactly like in the picture. Sewn neatly the dress itself. But... the waist is overstated, due to what looks like a bag. The belt sticks out threads. Fabric is cheap synthetics. I wouldn't even watch that at home. The size of 46-48 is slightly too big, especially on the shoulders. I'm not sure that I will wear .... Went 2 months taking into account the situation
Shipping fast. Recommend. I wear the size m. Dress ordered size L.
Dresses are good, only went very long, but it is more to our customs question.
Thank you
It came in 12 days to Siberia (Omsk). On the parameters 95/75/100 took L. On the chest a little (with the bodice) can open, between the buttons. Synthetics. Without antistatic on the nylon can not be worn) the size approached. Does not tighten on the hips. Great! I recommend
Arrived before the scheduled date thank you it's very pretty I recommend
Short. On the volumetric figure looks alyapisto. Geometry can emphasize the wrong
Everything corresponds to the description. Sent quickly and came quickly. Knowing how the Chinese with the size, took two more, it turned out just.
The dress is very nice, thin, but does not shine through, sewn neatly. Immediately I will say who is taller than 155, will be short or as a tunic, and to me as a dress. With the size guessed, on the parameters og 90, OB 96 and waist 82 took XL, only the sleeves on me are long, I will cut the elbow and for the summer will be fine. In general, I am very happy, for such a price a beautiful dress, thanks to the store.
Super!!! Very fast delivery!! In just 5 days!!! Quality is good. I took it as a beach option at sea. Fabric-synthetics, resembles dense silk. Very pleasant to the body. On the height of 156 cm and the size of Xs-s, the village is perfect, the length to the knee.
Good quality
On the size 48-50 ordered XXL, did not fit in the skirt, I advise
Fast delivery, everything corresponds to the description, color, as in the photo. Dress without defects, everything is neatly sewn. Thank you!)
The protection period passed, the dress did not receive, the store returned the money
In Novosibirsk the dress was 1 month old. Size XXL tightly sat in Russian 52 (og-104, ot-88, ob-106), in the chest indent, sleeves below the elbow-narrowed, ideally such a dress to look, you need to take, minimum, the size is larger, but the store has a larger size. The belt is much shorter than in the photo, the length is clearly not enough, the fabric is polyester, thin, for the beach (as stated)-does not fit, it will be hot. I will leave, as a home, bought for 596 rubles.
Threads stick out. The fabric is thin, but it does not seem to shine through. In general, it is necessary to be ready that when you order a dress on Ali, it's like in this case it will be without darts.
The dress is good, the size matches. It came in three weeks. Synthetic fabric, but pleasant to the body, under the chiffon. In late spring-the beginning of summer is what you need
The product corresponds to the description. Stitched qualitatively, the seams are even. I recommend. Thank you store package came quickly.