SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like in the picture I loved it
really surprised of how good the quality was, took about 2-3 weeks to arrive... lovely fit too
-Conforming garment, precise color and fabric -By cons I take size M in France and I took M And it suits me too big...
Great quality
The suit is very cool. The fabric shows that China. But the quality is good. Yes, and the material is pleasant. Advise
The suit is super! The daughter bought S-ku, came just!! The quality is quite decent, the fabric is warm and a little colic, because of the added wool in the fabric.
sooooo cute and soft!! it fit my body shape so well and shipping was surprisingly fast.
Shipping was so fast! I am very satisfied with the purchase. Great quality!
It’s very lovely like in photos.
Charm! Paid 11.01, received on notice 19.02. Honey, nice to the body.
Exact product to description. I love it! Manufacture more of the styloo! It's pretty cool on both a pair of baboons and a pair of titties. Chubby fabric as well as for entertaining and carving is good. I ordered an S since it doesn't give the option of a smaller size and it's very comfortable, nice, loose with grace, great! Thank you very much Ah and super fast shipping!
Super cool suit that we would have worth in the area of 4 K. The fabric pleasant to the body, without foreign smell, stretches, does not magnet. Parameters of OG 88 (75b), from 60, about 90, growth of 162-village size in size, but the skirt by 170 will already be short. Reached in 3 weeks, did not communicate with the store, but sent quickly, the size according to reviews chose, the size grid did not look. Sweater, if what, short-when you raise your hands, you can see part of the abdomen, but I do not particularly interfere)
Well recov parfait
The top is nice and warm. Skirt is fine too.
Amazing suit. Very soft. When you raise your hands, it bullies, but the bra is not visible. The skirt does not bully even with stockings. On the parameters 85/66/95 growth 156 came up perfectly.
The fabric is thin but warm, the size of my skirt is a little big, the top of norms, 87/60/87
Very nice, perfect size, and the fabric is soft and not hot. The pity it came with 2 seams I hope I can fix, that's why I give you 4 stars, the shipment could always be located and arrived on the estimated date. If I recommend the article
Loved it, good quality x
so beautiful and classy
The fabric is pleasant, the seams are even, the model is interesting)
Such a cute set! I ordered a small and it’s perfect. I’m 172cm in height. Super recommended!
Cool thin soft pleasant to the body. At 42 size s came up.
Model profile height169cm B85cm W63cm H93cm
Like, material quality, exactly as in the description!
22.06 ordered, 31.07 was at the post office. Nice suit! Advise! With the store did not communicate, took the size s and was not mistaken.