SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice dress. my wife is happy. fine quality. i recommend this product!
Dugé garnoi yakoti suknya,, colir Tezh live garnishe and світліше NIJ in the photo, rosemir підійшов. I'm done with my suknu after 2-3 types. Tracker відслідковувався. I will lock up
Very cool dress, so that it was freer-order a larger size
I rarely leave reviews, especially with photos! Cool dress, especially for such a price. This is my favorite style. Not very short, but not long. In the summer, you do not sweat in the heat, of course, because of the fact that pure synthetics, but evening wear-Super! Shelest. There's a belt. The color is bright and saturated. All as in the photo! On her S-Ku took the size of M. Everything is fine. I'm happy :) I recommend.
Excellent
The dress is super! Cloth is dense, it does not stick to the body, it is ironed well, the color is saturated! My parameters are 93/73/702, height 168.
Good dress, cool quality. Having read the reviews took on her S-MKU. Drowned in it in the end. It is a pity
Dress cool
Very beautiful! Synthetics. On the height of 168, the waist is not in place. But, not critical. In general, their money is worth!
I had already ordered it in red I will recommend it in blue too
The reviews were made, ordered, I do not like the dress at all. The latitude is lower than the low one. The cutout at the throat is wrong, the throat supports, and if you wrap a little down in front of it is below the Zada by 10-15 cm. Nekasishny, goal synthetics you need to take size in size. Took on the size more, the top is very wide, it is necessary to sew. Not recommend. The dress ordered in January, received only now, a nightmare, learned to expect. There will be no stars-they did not deserve.
Thank you store. The dress is very good. it corresponds to the description.
love it!
Dress is very girly, nicely is arranged, looks virtually the same as the picture. Material is a bit slippery, but overall I am glad.
The dress is cool, bright. Length on height 155 cm just above the knee. Size in size. I wear M and M ordered.
Color is not the some like in the picture. It is brighter
Very pretty dress
Dress is awesome. I wear size XS, whereas I ordered S and is perfect. I have 160cm high. Fast delivery.
Pretty dress, but slippery material.
Cool dress for your money! Stitched well, fabric-synthetics, light. On the parameters 96-72-106 L sat well, but the waist is slightly higher than necessary. Height 165, the house is above the knee. Color Green pts beautiful! On thin girls, of course, it will look better and the waist will be in place, I think.
just like the picture perrrr-fect
Excellent dress, the length is good
The dress was satisfied, the same as in the photo. Very light and pleasant to the body, the material is good. My parameters are 86-68-88, ordered the size S, came up perfectly, the size matches.
Good quality,looks very Good! recommend!
The dress really liked it, slim. I took S at 44 size