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SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(118 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Very cool dress. On my S ordered M-village perfectly. Shipping fast. More detailed review see on my YouTube channel sitovska live
Very pretty
Very beautiful dress, delivery fast. The only moment the dress where tied behind was not enough 2 loops, I cut 2 pieces from a long tie and sewn it myself. Not critical. The dress really looks expensive, stretch (stretches). For such money, I really liked it. Thank you
Received very quickly, beautiful quality :) I love
Perfect, I make a basic size S and I took S it is slightly tight at the hips but we can still move without problem and then it's a bodycon dress so it's normal. So for the one with very developed hips take a size above. Thanks to the finder☺️ ️
This dress is so cute. The fabric is really nice, not cheap at all for the price. It came fast (maybe 3weeks) it’s a 10/10 for me!
I am impressed by this dress, the fabric is quite good but a little thin (I advise you to wear it with pretty thin underwear too). It is not transparent at all and it is a good point. I chose the size M and I do 1.73cm for 68kg and it fits me perfectly. (Received in 2 weeks) I recommend it!
I placed this order on June 13 and received it June 25th to New York. Super impressed by how fast this came in! The dress fits beautifully and it looks exactly like the picture. I'm usually a size 0-2 and ordered XS and it fit perfect for me. Can't wait to wear this out! Great price, great dress, great fit!
Love it
The dress is gorgeous! Size corresponds, the color is just a bomb, fast delivery (2 weeks). Thank you! Recommend!
Perfecto
The fastest delivery ever to UK! Not transparent, spft material, took S and I usually wear M, it is perfect, I love it!
SOO CUTE !! The strings are confusing but otherwise I love it !
Perfect match, very happy for my order. !! :)
The dress is really good for the price, the fabric is good.
The dress is very nice, the package is good there is a good protection for the dress I'm really happy The order took long time to arrive
The dress is chic, according to the figure, everything is very beautiful and refined. I ordered S, everything was perfect. The fabric is pleasant, bright color, without threads and smell.
It’s very classy just came and I already love it would recommend
Really beautiful, great dress! I recommand without hesitation!!!!
Very good
Good quality size well, received fast
Shawl Super! delivery fast. On my parameters 80-60-90 the village is perfect! thank you!!!
Height 167, weight 54, wear XS-C, ordered M. In the waist area is a little too big, but taking into account the lacing, everything is OK. I asked you to deliver to a certain number. The store-umnichka, sent quickly and everything came on time.
Its supeeeer cute I love it
Shipping took to long but I am so happy with the dress