SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U Me for narrow sleeves, but will give out to fix it. Recommend.
Very nice shirt looks great and is comfortable too!
Leg S, came in size but the sleeves are short, the fabric is dense thread extra was not
I thought it was black not dark blue but still very nice quality, a few threads stick out but not a big deal. I am 5’7, 140lbs and size Medium is perfect, so take your normal size
Blouses are just fantastically good-color, fabric, cut
On ROS. 48-50. Sleeves are a little short. The button on the sleeve immediately broke. Please note that you cars on the blouse are not at all.
Shirt is super, I have a height of 154, and a shirt for height of 176, I took a size for more, in order not to be
It's a great blouse. Quality is fine. One thread was stuck, and the one from the button)) rukova is short. Shines through.
The blouse is very good. Sewing quality, seams and stitches even without flaws. The fabric is of course synthetic, but it is pleasant to the body, it stretches a little. I did not guess with the size-I needed to take L-usually wear M (og 90, from 72), so a little pulls in the chest and the cuzo sat in the shoulders, although on the back and at the waist did not tighten. Very narrow sleeves and the very length is short. I think high and who has full hands or big breasts-this model is not an option. And in general, the store did well, sent and sent very quickly. I put 5 +
Very like, ordered almost all colors.
I really like this blouse. Buem material and fit me perfect
Shirt of good quality, slightly stretches, the height of 165 cm sleeve is not short, a little too small in the chest, take a larger size.
The shirt is not bad. The sleeve is short.
Nice blouse
Everything is cool, shirt quality, does not shine through
The blouse is very interesting, the color is saturated, the size matches. Thank you to store, delivery is fast.
Good shirt, I take the second, the first time I took a white
Blouse compatible with oczekiwa niem.
Very good blouse. As in the photo. I recommend. The fabric is pleasant, well sewn
Very good quality
M molovat, although my standard, it was possible to take on a larger size
Shirt great. I have already 3 colors
the shirt is not see through, good quality. no weird or strong smell. the botton holes are well sewn. the sewing is well done. don't know if the blouse bleeds yet cuz I haven't washed it. I ordered S, fits perfectly. color is saturated, very nice. so far I'm very satisfied with this purchase
In general, a good shirt, the length is what you need, but the arms are strange short. I will not be afraid to wear three quarters
Beautiful! High quality, very pleased. Beautiful green colour, nicely tailored.