SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сапоги ооочень крутые. Запах конечно есть и сильный, но он выветрится. Сделаны хорошо. На объём голени 38, на колготки прям хорошо, но на джинсы очень сложно натянуть, если только на скини.
Boots are beautiful. Packed was good, in a plastic nemesis bag. So they came safe and sound. At 39 Russian 8,5 the size approached. Slightly free, but the leg is comfortable. In other reviews I read that the heel is too high and not convenient. On the contrary, it seemed to me that the shoe is comfortable. Since I often wear heels. I have not tried it in my sock yet. As a gift put a rubber for hair. Thank you store!
Super very comfortable but here is the right side of the heel is made Krivo, but the left straight is very comfortable and the size coincides with the glue is not visible, for such a price a find
Creepy smell, a little "walks" heel on the left boot, I hope the season has passed, went for a very long time
Это настолько красиво ,что у меня уже две пары -белые и чёрные)до Питера три недели шли ,на 38 размер брала 7.5 -все четко!Фото дополню позже,как пойду выгуливать ))
Сапоги супер, как на фото, на свой 36, брала 37, можно было в размер, но если тёплый носок, то норм будет и по холоду))) упаковано отлично, пришли очень быстро. Есть запах, но выветрится.. На ноге худой не так уж и плохо смотрится, надеваются хорошо, хотя взьем высокий. Рекомендую!
Perfect!
Пришли за 2 недели, забирала в Пятёрочке. Сапоги не плохие (есть небольшие косяки, но не смертельные). На свой 37 (стопа 23,5) заказала размер 7, подошли идеально. Думаю, что нога в них будет сильно потеть. Ну а целом сапоги стоят своих денег. Продавцу большое спасибо.
Boots really liked! Surprised only a wide bootleg, in the photo of other buyers did not notice this, although my leg is wide) size: took 8,5 (marking on the boot 40) at its full-size 39 (255 cm), I have similar Cossacks, those took 41 and although on the store's grid they go 255 cm foot, On these two sizes those and were large, therefore, these ordered a smaller size and they were just right) in general, the dimensional grids of sellers are still a mystery))) the shoe is already in the course, judging by the first, what is uncomfortable, girly I advise you to just take the size more and shove there the insole cut on the heel, T. E. Only in the nose to rise to align, or you will not pass for a long time. Came quickly with other parcels, glued of course the pull is Lyap, but I do not pick up, in the end, not for everyday shoes)
They're beautiful. It is clear that it is not skin, but very image. Even there is a warm lining. I recommend unequivocally. I will order more white
Very pretty but very plastic
Сапоги просто отличные)
Очень крутые , советую ) размер в размер идут
быстрая доставка, качественная упаковка, хорошее качество! удобная колодка. на свой полный 40 размер выбрала 10. рекомендую!
Boots are the coolest. For the first time I ordered shoes for Ali. And Super 5 stars! Size took more, at 23,5 (37 pp) took 38, a little with a margin, but on a tight toe, they will be just, 37 could be too small. Suitable for a wide foot and shin. Delivery to UKR about 1,5 months. The smell was a little bit, for the day it weathered.
At its 39 ordered 40 and norms. Even on full calves. There was a small marriage, but if you do not look, you can not see
Stunning boots, the only hem slippery, I recommend
Boots are very cool! On the size 38-39 ordered 7.5 came perfectly recommend. But not for long walks. My feet are tired.
thank you I love it
I'm delighted! Purchased size 8.5 for size 39 (24.5 cm)-perfect fit, good, that I did not take less. On height 175, the length of the boots is below the knees. Even on my large calves freely sit. Light, the shoe is comfortable, look stylish. Thank you.
It looks like without too much plastic. The note is very wide on the top. For the price you have you cannot ask for more
Pretty! Really liked) the shoe came up, although I have a very high rise. The smell is present, I hope it will quickly fade. Seller recommend!
A little disappointed, very, very plastic, plus they're very wide.
A little too big but it's OK they are pretty
Boots are just super! I was very pleased, there was a small smell, but he quickly weathered out. At its 37 size ordered 7, came up perfectly. Very comfortable! Sent for a long time, but the boots themselves came for weeks for 3. I recommend buying!