SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
Soft, beautiful jacket, pleasant to the body, on the shoulders holds, went about a month
Красивая кофточка
Increíble lo rápido que ha llegado
Good body, but from the shoulders falls
Thank you very much
perfecata ...muy bella
I love it.
A little does not like the fabric itself, and so excellent. Thank you
Great!
Nice bodysuit. On the growth of 165 and parameters og 90, OT 60, OB 99 sat perfectly. Everything is sewn neatly and smoothly, the fabric does not shine through
hermoso
Love it.
As in the photo
Love it. It does fall off the shoulders a little bit not bad. I will sew a ribbon to keep it from falling. Love this top!
Beautiful
Is nice but a bit transparent.
Very feminine. Good quality. Speed delivery. I order my pack 24.07, today- i catch her
The product corresponds to the description. The parcel went about a month. I got it at the post office. Long hung in sorting and at customs. The store sent immediately and replied instantly. Body-cotton with synthetics, pleasant to the body. The cutout on the back is not so deep. It is fastened from below to three buttons. At the expense of convenience in the sock I do not know, while just tried on. In the end, on the back you can sew strips of black fabric. L perfectly approached the 46th Russian.
The material is good quality, the fabric feels soft. Perfect Fit
I arrive super fast to Chile
Thank you very much, all as in the picture, the quality is excellent!
Amazing! worth every penny! quality is amazing and super fast shipping! highly reccomend! thank you store ❤
The village is excellent. At 44R, the height of 165 came up. The neckline on the back is very wide. There is a chance that it will fall off the shoulders.
хорошее боди