SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O. K.
Blouse is super. Delivery shvidka. It's the third place at the central store. I will lock up
Very pretty but light fabric and a little transparent
Corresponds to the description, fit in size, I have a size 46, height 167
Excellent. 3HL at 52
Fabric quality good product same as description very good and fast store
Very satisfied with the product beautiful colors as in the description I recommend this store is good
The quality of the fabric is not very, synthetics, electrified
Blouse is beautiful, pleasant to the body. Delivery did not last. I took M, a little big, closer to 44-46, at 42 Russian it is necessary to take s
Merci beaucoup Super produit !!
OK
Thank you, comrades! Order arrived in safety! Thank you, comrades! Order arrived safely! All as needed, fast delivery, excellent goods! Everything as it should,fast shipping,great product!
Excellent quality
Good quality, it matches what I bought
Very nice and comfortable!
Blouse-delight! Bright red flowers on the khaki field is something. Fabric-synthetics, thin, but in summer at + 30 will be hot. Size L on the rose. m, I recommend the store.
Very beautiful, as in the picture
very nice ☺️
The blouse is good, but it is highly electrified. A little shines through.
The shirt is light, thin but does not shine through. For the summer is perfect.
The shirt is good, but electrified. I wear 46R order L, sits norms, but it would be possible and XL
The shirt is cool! On the Russian 46 size took L, sits exactly like on the model. The quality is like dense chiffon, does not shine through. Shipping is super fast! In 2 weeks I reached the Altai Territory! tracked all the way. Thank you store!
Великолепная блузка, качество-СУПЕР. Огромное спасибо продавцу. Пришла посылка быстро. Выписывайте не пожалеете.
Отличная рубашка! Просто ВАУ! Мега быстрая доставка. Товар с пометкой "plus". Заказала 13 июля, а 01 августа посылка уже была на почте. Ткань очень хорошая. Как человек с длинными руками подтверждаю- рукава длинные. Нитки не торчат, линии все чёткие и ровные. Мой рост 174, ОГ 89, ОТ 62, ОБ 92. Размер выбрала XL, боялась, что маломерит. Но нет, судя по всему рубашки идут размер в размер, можно было брать L. Итог: берите, не пожалеете. Я вот точно буду заказывать ещё, но в другом цвете и на размерчик меньше.
Доставка в ЮФО 23 дня. Описанию соответствует,синтетика есть синтетика,что ещё можно ожидать за такие деньги. Пошив средний,есть недочёты. На вид ничего,что будет после стирки-пока неизвестно. С продавцом не общался не было необходимости.