SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are cool
Very beautiful, efficient, came in a vacuum bag, did not crumple, did not deform. The rise is too high for me, but as they say, the beauty requires victims.
For this cost of course excellent, I took them for a change so 5 points so usual leather deputy cheap
Quite excellent boots, although the glue :) their money is clearly worth it. The store put a gift. It's packed like a MacBook was sent :)) in a blown package. In general, the service is excellent, externally the boots look wow.
Beautiful exactly as in the hypercomfortable photo I made 38 I took 39 fortunately! Take a size above
SUPER,SUPER,SUPER..I am happy
Took 12 loose leg is sick by 26 cm foot length Shin I have wide but they are loose, to the knee with a height of 176, odorless, sewn well, the height of the heel for me is a bit unusual, when the state of weightlessness
Good, smell)
Super fast delivery, less than 2 weeks to Canada, beautiful boots!
These are exceeding expectations, they're SO lovely! And thanks for the nice bracelet as well, really cute :)
Boots are excellent, only for a very long time sent, delivery is two months ((ordered 11 size is by centimeters 26,5. Turned out to be large in fact this is 27,5 centimeters
Super. Fast delivery. Neatly packed. Own size. Nice present. Top.
Cool boots. Smell glue only
Excellent boots! For such a price (2000r) we have nothing like this in the city. Quite light, and most importantly comfortable! Color is not Milky, not in gray, not in beige, namely white delivery month, I recommend and the goods and the store)
Если бы могла, поставила бы 10 звёзд! Спасибо огромное за сапожки. Я очень переживала, что не влезет нога, что будут малы. Но все отлично, просто превосходно. Ступня у меня 26 см, брала по размерной сетке продавца. Сели шикарно. Немного тяжеловато одеваются, но внутри ничего не жмет, не давит, хотя нога у меня широкая и подъем не маленький. Спасибо, я очень рада. Однозначно рекомендую к заказу
Beautiful!! Very well packaged! Very happy with quality! I took my size and it's perfect
It took them a while to get here. But they're beautiful. Exact as in the photo
Boots are just cool, I'm in shock class. I advise the store. I already love them. Thank you very much
Insoles
Boots turned out just, only in the place of the leg is tight, but it did not stop me, because mainly all Oh. K
Excellent boots, all as in the description. Size in size. Very satisfied! Thank you store!
Delight. 40 (8.5) the size of 39 came up perfectly. Does not press anywhere. Comfortable. No smell.
Chic quality!
The store sent the order for a very long time. Total-up to the Eagle 2 months. Too big and wide. They're getting dirty.
Супер сапоги! Как на картинке, на свой размер 24,5 см брала 39 размер, идеально подошли. До Москвы дошли за 10 дней