SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, just like the one in the photo. Order one size more than the current one
Suitable
Very good.
muy buena
Thank you! Got what you wanted and very quickly. Reliable store.
Fit perfectly, look exactly like the photos and are so comfortable plus took less than two weeks to get here!
I wear 41 size, so i took 43. What price, such quality. Anyway all is well.
Confortaveis leaves e material sintetico Mas da pra o Frio de Mocambique. O numero 40 para o pe 25cm foi perfeito
love the shoes!!! great communication with the store. will order again
très jolie, comme sur la photo. prendre 1 taille au dessus. j'adore
the shoes were in good condition and the size fitted perfectly, but it took like 50 days to reach...but its worth waiting
A bota é um pouco frágil, mas muito bonita. Não acho que sirva para o inverno, mas é confortável. Aconselho a pedir um tamanho um pouquinho maior, calço 37 (numeração BR) , e pedi tamanho 42 (na numeração deles) e deu certinho, se tivesse pedido o tamanho exato do meu pé não teria servido. No mais estou satisfeita, o pedido chegou depois de um mês, super rápido.
came in month, product is as described. Soft and very comfortable
40 Days To Maldives
The shoes went for two weeks. For such money, good shoes size came up perfectly
Thank you, cool shoes! Very comfortable, the heel is not felt!
Very very long delivery otherwise my niece is very happy
Beautiful, light, comfortable, exact size
as picture and comfortable. recommend
I love it.
Good one.
Very nice shoes arrived in time. Soft zuela a little the smell of glue but very soft very elegant
Perfect product
super light. love them. very comfy. just as shown
It was the exact product.