SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's super. Girls take they are light, on the leg look cool.
Ideal, just no words, thank you very much) I ordered at my 38 size 8. I put on with a normal socks, and there is still room for a socks denser, light, neat, convenient to walk, rise is not high, the more convenient) delivery is fast) there so it turned out that one product was tracked, and the other 8 no, do not be afraid) tracked track on sandals)
Boots just fire!!! In Russian size 35-36 stop 22,5 cm ordered size 5,5. They sat perfectly, just as they sewed me) nowhere presses, does not rub, the rise is perfect, due to the high platform and good attachment to the feet to wear super comfortable, light, stable, the leg does not get tired. I go to work on foot, so I know what I'm talking about. Has become above centimeters by 13. All others ask where I bought these, and want the same. So the store and the product definitely recommend!
They weigh little and are very comfortable
Came a month ago, dangled at the Mail, the quality is excellent, the length of the foot 22.5 ordered 5.5 slightly free, less order will not need to be at all butt, light, thanks to the store for quality goods, first time I order shoes and very satisfied
The follow-up in my country was not followed, but they arrived and are excellent
On my 38.5 Chinese 8.5 village is perfect. Suitable for the 39th. True waited more than 2 months, but it's because of the quarantine.
delivery was quick, shoes as described, good product
Omg I’m absolutely in LOVE wit these. I feel SO TALL. Lol. I’m 151cm so these boots make me feel amazing. They’re SUPER light and comfortable, honestly didn’t expect that. I haven’t worn it for a whole day yet but just walking in them at home, it feels natural. The quality also seems quite good but won’t be able to tell until I’ve broken into them and use them a lot. Would definitely buy from again. **purchased during the pandemic so it did take A LONG time to come but, at least it arrived.
Very beautiful even prettier feet very happy
Excellent shoes) good quality! Very light! Were well packed in the local package! Thank you!
Very comfortable!
Perfect. light comfortable, not small. 4.5 on the 35th just right
Spectacular, comfortable.
Very good!
I loved them. I recommend 100%.
They are chic
Size slightly larger
Super
Comfortable, on the leg look great
Only tried ones, sturdy and light
2 weeks to Moscow. Packed in a large inflatable bag + pollen. Came in perfect condition. Girls, bots will come!!! Light, insanely comfortable! The leg is not rubbed. Heel is not felt at all, all the parameters correspond to the description. Fittings are working, the skin is not felt. I'll see how the hiking and weather stand. At its Russian 37 size (24 cm) took 7 according to the store's table. Perfectly Fit, does not press, does not press. You can even on a cotton sock. I think 7 size will fit on our 37,5 I'm straight in a wild delight, and even for such a price. In our stores, similar are about 6-7 thousand. Recommend!!!
It's amazing. I like it.
The shoes are awesome as shown in pictures.. These are very beautiful.. I recommend the store...☺️
I have a 38' 5 and I ordered a 39, something small comes, but the model is equal to the photo, I ordered it in confinement and it took about a month, but I'm delighted.