SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket came quickly, within 2 weeks to St. Petersburg. At a height of 165 cm, OG 90 from 70 about 95 size S sits like an oversize. Made neatly, there is a lining. On weather up to-10 with a warm sweater will be warm
Мягкая . На рост 160 см и объём груди 98 см села свободно,смотрится как тулуп.Рукава длинные
I love the coat. For UK weather it is pretty perfect! It has nice spacious pockets and honestly for the price, you really can’t beat it. Seller was really nice as well. Arrived pretty quickly as well, roughly 2 weeks give or take.
The quality of the coat is amazing for the price. He arrived fast and in very good condition. The color is beautiful and warm enough. The film is very soft. I have ordered size L and it is anchito (mido 1,60 and weight 53kg)
Super fur coat! She's not warm! Do not hope to wear it in the minus, I'm putting a jacket under it, but it looks cool, in minus 7 with a jacket and a sweater is good, not cold, corresponds to the declared parameters, came quickly, the condition is perfect!!! I recommend to buy!! @ Sonya_vorontsova
Great jacket! Worthy passed the check of the pri-15 degrees of frost. It is warm, sometimes even hot! The only negative is short. But in general, and a whole-5 points. Delivery by courier for 20 days to St. Petersburg. Order a larger size than your own. On her m took L. She sat down well. Recommend!
Very beautiful, soft coat. The seams are neatly stitched, there is a lining, the fabric does not climb, there was no smell, the material itself is soft and light. I did not expect that it will be warm at 0. The color is insanely beautiful, soft-beige. I took the size S for height 164, the coat is a little oversize, but it sits cool on the figure. The cuts for the buttons are a little too big, but I sewed them, and the buttons no longer unfastened. Sleeve length from the seam on the shoulder 54 cm
I liked the jacket. Sewn neatly, goes into size, but who likes more freely can be larger. The store is reliable, the goods were tracked, came in 3 weeks.
My height is 158, I ordered the size s. Free, ass covers, but I do not understand whether it still goes to me or not. And so a good jacket
The goods are very satisfied. Comfortable, warm jacket, you can still put on a sweater, on the growth of 170 took M. It's been two weeks.
The jacket is super! I waited about a month. I advise it is black) on growth 175 took S and did not regret it. Sleeves long, jacket below the waist
Прекрасное качество, цвет очень приятный, молочный, не кипельно белый, мой российский размер 48, продавец помог с размером, спасибо!!!
Very long delivery .. The quality is excellent, took L (oversize) Very warm
It is so pretty! I took size S. I’m 164 cm and normally wear S. Love it!
Как мне показалось, в реальности посветлее курточка. Сшито хорошо, нитки не торчат, швы ровные. К весне/осени самое то. Дома в ней стало жарко, так что довольно тёплая. Единственное рукава немного длинные, но мне нормально, руки не будут мёрзнуть. Ну и куртка мягенькая и приятная наощупь.
Came 2 weeks before the MSC. I did not communicate with the store. The fur coat is super, but although it looks warm, it will be comfortable from + 5 and with a warm sweater. So it's just a warm jacket))
Very warm fur coat. I dressed her in-14, with a thin sweater. Not frozen. (Although the CH is still the same) on the parameters 89/67/91. 52 kg-I ordered the size S, everything was fine.
First I was wrong with the color of the coat and asked the store to change❤* Just delighted, thank you!
The coat is excellent, very soft,✨I took the size S for height 170, everything went perfectly