SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The track was not tracked, on the Mail said the store gave a false track, but shoes of excellent quality, although with a strong smell!
Very good for such money. I have 35 size. Took on 36. Right.
The size approached the foot 25.5 cm, suitable for a narrow leg, better fit on a high rise!
Cool shoes.. A little heel protrudes when walking.. Lift comfortable
I took them according to reviews and did not lose. Botilions are the same as in the description, very healthy! I wear 39 or 40 size, depends on the shoes. The length of my foot is 25 cm. I took on the dimensional grid of the store 9.5-I.E. On the length of the foot 25.5. (with the calculation to invest a thin, soft insole) came free. Just what you need. Shoes correspond to the size grid. Wrote in the reviews, on a not high rise. The rise is normal, not low. Yes, and the young lady I'm not small)) I put them on with the help of a horn. Heel 7 cm, but incredibly comfortable! Recommend! (I hope that my feedback, someone will help)
Delivery fast, ordered 7.5 for 38 size, came up perfectly, touch the quality of the fire.
Got it, great, thank you.
Love them!
Bellissime
On the length of the foot 25,2 with a good lift and medium fullness, straight barely climbed but how to wear so comfortable if took more leg would be бултыхалась I walk потихоньку I put in the lift do not press as in the photo came quickly view an excellent heel convenient
Shoes zamówiłam 23.03.20r and just today to me have reached. I am very glad, shoes are such as photos store. I wear size insoles 38,5cm and rozm. 39 is this case perfect. Color very real. Recommend!!! :)
Excellent quality. Thank you very much.
All as in the description, on the Russian 36R took 37, a little freely but in general excellent
Excellent in quality. All as in the photo of the store. I recommend.
So cute!! And super comfy! I went up half a size and it was perfect, really soft and comfy material and it shipped in two ish weeks to the US!
They look good for their money, the delivery is fast, on a broad foot, with a scare that will be small or narrow, took 6.5 to 36 size, turned out to be too big
Boots came up. i'm very dovolna. I really liked them. thank you very much
Awesome simple. At me size 36 ordered 6, sat perfectly, thanks to the store big))
Boots are awesome, but a high rise is not for this model, but they fit me perfectly. Thank you to the store for the size correction!
Amazing boots. I wear a US 8.5 or 9. Ordered a 9 and they are perfect.
Boots fire! Came for a month in Pyatigorsk. At the foot of 26 cm, took 10 size, came up perfectly, free, light, comfortable heel) I advise everyone!
It's okay.
They're very nice, like in the picture, they're comfortable. Thank you
Thank you very much.
Very good shoes. As in the photo. The material is artificial, but very decent for this money. The size of the Russian 36 chose 37. A little wrong. Bolshevaty, but not critical. Maybe 36 would be milk. I have a thin and narrow leg. The only negative is that the right shoe is wider than the left one. As soon as it was measured on a wide leg and carried. Not comfortable. The shoe is comfortable. In general, the shoes are satisfied. I recommend to buy.