SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to the point of issue beeline in the package. Delivery about 3 weeks. Came a request in an SMS to attach the scan passport. It seems comfortable, but not for walking) quality of course average) will go a couple of times to dress.
Got your order. Same as the picture. The size is fit, corresponds to the size mesh.
Shoes medium, special delight did not feel. Having read the reviews, at its 36-37 (23,8 cm) ordered 38 size, turned out to be large, I had to buy a thick insole. In the area of the thumb presses when walking even without an insole. Perhaps, if the size approached, it would be more comfortable, but so far only 4 stars for that, that the store had politely responded to my claims and returned some of the money for that in the area of the bone is visible inner beige lining, which is eye-catching.
esta muy lindos de calidad
Shoes are great, on my Russian 38 I took 39 and fit everything perfectly.
Shoes are excellent. The size corresponds. Came for 16 days in Tatarstan. There are spare covers. Seller recommend.
At 38 p ordered 39, sat perfectly
Beautiful shoes... and comfortable girls
Shoes fire. Size in size. Soft, no defects
Shoes fire. Soft, comfortable, no defects. The size came exactly
preciosos talla perfecta ✌️
muy bonitos y quedan perfectos✌️
Beautiful, made neat, no smell. The size corresponds to the stated, the 37 r-r legs came to the 37 size. But the heel is high, the toe is not very comfortable.
Conforme, joli
Отлично сидят и смотрятся! Заказывайте на размер больше
Girls shoes such nanny size fits all advise
Leo order arrived faster than expected, they left me a little big but they are beautiful!
The shoes are cool, but they made a mistake with the size (ready to sell St. Petersburg 37 size, the color is black. If you want to write down votsap or SMS 89312655483
On his 38 took 39, perfectly suited, shoes for narrow legs
Chic shoes at a premium price. We came in two weeks. Excellent quality and sewing. Convenient shoe, a little narrow, but I think they are carried. Size in size.
Overall satisfied with the order! In Murmansk region. Delivery was exactly a month, day by day! Shoes are well packed, very nice look on the leg, the quality for this money is good! As a gift put additional kits!) the only minus, I ordered from this store several shoes of different colors, and the size did not fit, the length of the foot chose the size from the indicated table, as a result, one or even one and a half size is large, fall like kaloshi! Not pleasant of course, I will try to insert the lining into the Cape! Be neat with the size!!!
Nice shoes! Thank you!
At 39 Rus. 40 was great. I'll order another 39. Delivery month to Moscow. Shoes cool, quality
Shoes are bomb, there was a month, the color is more purple pink
Great product-arrived today finally. Beautiful!