SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super quality
At 44 Russian size is excellent.
ok
The blouse is not bad, but the size 46/48 took XL, it turned out to be small.
The goods are received as described. The processing quality is normal. The store sent the goods without tracking. It's been a long time. The material itself is very thin. How it will be worn while it is difficult to say. The size approached normally.
Everything corresponds to the description. well sewn, neat seams. I recommend the store, handsome
Very nice came very quickly to the store thanks. The material is light, not translucent, do not stretch. Size M corresponds. A little electrified, but it's not scary especially for such denyuzhki small. All Super
It turned out to be small in the chest. Took XL. The fabric is thin synthetics. For girls with a narrow chest and small breast
Good Goods! Quality material, arrived within a month
On the chest girth of 95 cm took the size of XL, it turned out very butt, but not criminal. On the size more village would be perfect. The fabric is cheap, but sewn neatly.
The size of 46 is small
Thank you! The blouse is very good, fits for size S fine.
The cutout is smaller than in the photo. The material is not very good, sewn not bad, but the threads are not cut. The size approached XL at 46.
was a bit smelly like fish but a wash should fix it
Order Received, corresponds to the photo
Malomerit, XL at 44 size Russian.
L at 46 small in the chest. And so good
Cool, but you 'd better take size wieksza
Good quality!
Pretty blouse. There is no one button on the sleeve. Synthetic fabric, but can be worn. Size fit
Chic blouse
Everything is fine, it fit in size.
Very small at the neck, I bearly could put it on
Cool. Sleeve length and height 164, and long arms, very well approached. On the chest 88, came L
Bath