SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good dress, took the spring quality is good, the threads are not stuck due to the whole situation especially in China it was scary to order suddenly the goods will not come and so on the goods reached, to Moscow less than a month store advise!
Everything is great, but a little rusty on the shoulders
On from 73, about 92 size M perfect village
Good dress
Dress good delivery month! Emphasizes the figure but also linen too))))) on my parameters 88-76-90 in tight) length on height 164 is excellent, sleeves are not short
Delivery is super fast in yanao 15 days. Paid 07.07.2020, took from Mail on 22.07.2020. Ordered her wife really liked it, it came perfectly.
The package went a little more than a month. Tracked. The quality of the dress is very good. The fabric stretches well. But it was necessary to order a bigger size. It's very tight, very tight. When you just stand-cool, but when walking, folds fat begin to stand out (((the cut does not fall apart, looks good. The length of the sleeve is excellent, the neck fits well, does not hang. Ordered M for growth 169, hid 102, waist 72. I'll probably order L, I liked the dress very much. And I'll sell it later.
The dress is super! Despite the virus received and very satisfied!
Took the size m on (89-67-89) does not yield the figure will immediately emphasize. So lose weight. Looks good. Could be and s, but I think too much in the bond would be
Pure synthetic, stretches well, throat does not press, but the fabric glows. The size 46 fit.
Super!! On the size of OG 84-85, OT 66, OB 93 ordered M, sits perfectly on the figure, S would be too tight
I have size M. It fits perfectly and I would definitely buy again!
За эту цену отличное платье, пришло очень быстро, за неделю, а все потому что я любезно попросила продавца отправить как можно скорее и он пошёл мне на встречу, размеры соответствуют, немного просвечивает, но очень хорошо Сидит по фигуре, мягкая синтетика , оптимальная длина миди, я можно носить как с каблуками так и ботинками крупными, покупкой очень довольна, я всем советую, я платье на весну и на осень либо на тёплую зиму.
The dress is amazing. I will order in another color of my children definitely worth it. It looks no worse than the golden sand. Delivery two weeks. Synthetic fabric. In the light will shine.
Great dress!! Looks very good, the seams are smooth. It is worth taking
The dress is just super!!! I am very happy!!! Quality of norms. The goods and store recommend.
Платье шикарное ,доставка менее 7 дней ,спасибо продавцу ,закажу еще только в другом цвете
Luxurious dress. Thin, but for its price quality. Does not shine, looks spectacular.
The dress is chic, at the height of 158 normal length m neckline is not large. Who loves things more freely can order size M, size s in the Hood
The dress really liked it, it was 3 weeks, it would have come for 2, but in Ukraine sent not where you need it. Very satisfied with the purchase. Took S on the hips 93 cm, the village is good, according to the figure
Very nice dress. Just like the photo. Looks great on.
Delivery: 18days Quality: 10/10 Size: tight, quite long for EU 36/160cm
As always top! My favorite store on AliExpress
Very tight neck
I love this dress