SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, take its usual size.
The shoes were very accurate, they look just like the picture. I wear a 8.5 in woman shoes so I got an 9 (41) in the heels and they fit perfectly, if they had a 9 1/2 I would have definitely gotten them
Maybe other people noticed, but I didn't think they were neon, they are very nice yet Yes, they did not disappoint at all, it is recommended!✨ By the way, I was surprised how fast he got to Mexico in 3 weeks!, amazing for someone who has waited up to 3 - 4 months
the heels are cute, however I believe I was sent the wrong size.
WORE THEM FOR MY BIRTHDAY AND EVERYONE WAS IN LOVE. THEY ARE COMFORTABLE AND LOOKS EXACTLY LIKE THE PICTURE
Hurts a lil bit
The shoes are really beautiful! They sit fine. because i a wide foot do, I have a size bigger taken. They fit perfectly!
It’s looking nice but u don’t have much stability in this shoes
As the picture.
so pretty!
I'm very satisfied with the shoes but it took 3 months to receive the shoes. I ordered orange and Also, ordered green and received yellow heels.
I ordered the black ones they look just like the picture but they took about 2 weeks to get here I tried them on and the feel comfortable but I haven’t worn them out yet
Took super long to come as my other packages were delivered on time but maybe it was covid. Look so good however really high hard to walk in but look super good!
Divinos y perfectos. A mi me llego una talla menos pero estan muy bonitos
Exactly like picture super cute , order a size up !
Perfect. Very good quality I recommend it
Look at the sizes before ordering because in case of error they do not refund and sending back is not free.
I ordered a size up and it's a little bit too small.
.
Good product, take a size above
Good
I love it thanks to you
super cute! just a little small so SIZE UP!!!
Very nice shoe but do not support the foot well
true to size very cute color