SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платье шикарное! Смотрится очень хорошо! Материал и изготовление качественное! В некоторых местах торчат нитки - не критично! Доставка быстрая! Цвет и размер соответствуют! Спасибо! Рекомендую!
Joli tissu. Un peu large
It's just super. I really liked the dress.
Платье очень красивое! Качественное, немного торчали нитки, но не критично, подрезала их и проблема решена. Мне оно чуть великовато, но я просто задрыжка))) все равно буду носить. Доставка быстрая. Очень долго думала заказывать или нет, в итоге осталась довольна! К сожалению фоток в полный рост нет.
Super
Dress is really great, soft and comfy, arrived in 10 days to Poland
Платье классное! На российский 46, купила s. Пошито аккуратно. Сидит отлично! С продавцом не общалась. Доставка плюс, пришло на неделю позже, чем обещали, но все равно очень быстро!
The dress is really supermooi of quality, falls really not stand! Further are the sizes which described stand will actually the sizes which the dress has. Topaankoop so.
Wonderful dress! I love it! I can wait to wear it!
The dress is cool, the Russian size 52 XXL sat perfectly
Beautiful dress, cloth soft, don't stink. 5 stars
At first glance, there are no Ixians anywhere. Village on the figure. Very happy.
Beautiful dress. Sits cool, a little stick out the thread, but it's not critical. The quality is normal, the seams are even.
Dress for height 168 is perfect, bright color, perfectly combined with red and jeans, the quality is super, threads do not stick out, sleeves are cool. I will all unpack with Ali in the Insta to lay out!) see @ superlebed
Fast shipping/perfect dress take your usual size! I love it. Beautiful I hesitated between the Xl/ L but I did well to take the L in any case it is used on your size and it marks the size do not hesitate for this dress! Not transparent at all thank you to the store.
Beautiful, worth the money :) for 155cm size S reaches almost ankle back, so perfectly :)
The size coincides, on its og 100, OT 81, OB 109, XL sat perfectly, fabric synthetics, the dress is designed for lush breasts, the cutout is deep enough. Ordered 15.04 took 6.05
Very good dress-robe, neatly sewn, lying, pleasant fabric, it came in two and a half weeks, thank you to the store
The dress is a bomb, especially for such money. All as in the description, on the back the length of the maxi. My height is 157, I can remove a couple of centimeters in length.
The color is brighter, at 52 size-the smell is small.
The fabric is very light, in the heat just right.
Bomb!!
took size M, looks ok for 182 cm height
Я в восторге от платья! Ог-93, от- 72, об 103. Все шикарно, вырез на груди прям хороший, если грудь большая то подойдёт идеально!
Товар пришёл быстро. С продавцом не общалась. Платье соответствует описанию. Удобное платье на каждый день, повседневное.