SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful shoes, a dark black and well matte that brings out the gilding, the finishes are excellent. Package very well packaged, shipped quickly, I recommend.
The gold buckles and zipper are purely decorative; there is a side zipper for getting in and out of the boots. The drop shipping was much faster than standard epacket! They're also more comfortable than some of my other heels.
доставка меньше 2 недель! по размеру идеально! точно как на фото! все просто супер!!! спасибо продавцу!!!
very classy
Absolutely love them! There is however, a bit of glue sticking out at the edges of the platform and heel which is a shame. They are also a little wide at the ankle, but that is nothing the laces can't fix. They look the exact same as the photo. I'm in love.
É linda, perfeita e chegou muito rápido, eu amei!
Impeccable received quickly only on a shoe rings with written "fashion" were mounted upside down. Too bad.
Communication with the store, Excellent, thanks for attention. Boots very beautiful Only have the defect noted the glue of shoes.
thay look great. Thay are very light and more for spring.
Beautiful, exactly as in the description. Was a great little but I have imagined because not had my exact number. Still very satisfied, arrived in estimated time.
OK
Enfin reçu
Beautiful shoe looks good boot fit. Good shipping was fast very satisfied size booties
Beautiful! Size well I'm 38 I took 38 it's impeccable! I ordered on 31/08 I received the 13/09 in france! I recommend this store and these shoes!
Very nice mmaais boots provide one or two more size I do the 39 taken 40 and I tightened my toes and missing a little ankle support otherwise very nice shoe I love
Beautiful
Shoes beautiful ciut słabszej quality (are not for glued or seen glue) but and so are wonderful comfortable well and very fast future
Shipping very fast. They're kind of tight.
Beautiful and comfortable, well packed, early have strong smell but quickly wywietrzał. Pack szła 2 weeks. Recommend.
_/
Boots came in a month all very cool I davolna dimensional mesh corresponds
Çox gözəldi. Lakin çox gec gəldi. 50 days after gəldi.
Shipping took more than 3 months
Nice tidy shoes, neatly packed. Are front only called at the narrow end.
As describe and very comfortable.