SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic shoes. I took myself 38 size on the leg 24 cm, but I could take 37. Heel comfortable, lining soft, glued very well. Glue sticks did not find. A little smelled after opening the package, but in 12 hours everything went through. Recommend!!!
The shoes are harsh, a little pressure, I think for a long walk will not fit, made well, the heel is comfortable. On the Russian 23,5 cm took 37
They are beautiful as all!! I Love, merciii
Shoes go size in size. On my 37 sat perfectly. Soft, the shoe is comfortable. Visually seem less, at first thought will be small. On the leg look very nice. Of the shortcomings-visible traces of glue, but on the background of the picture is not noticeable.
Seems to be of good quality
perfect!
Nice but to small
Netjes
great
Size corresponds. The model corresponds. The color is unlaid but rather coral. Comfortable Shoe
very cute way to big.
Very beautiful. Thank you
Good quality and size well
Shoes are generally good, only one heel goes aside. There is a feeling that the foot stop is in the shoes although they are only trying, when walking there will be a feeling that a person человека shoes can not walk on heels also on the left sandals there is a marriage as if chilled at the heel
Super very beautiful, I really need to tear, according to the mouth, super sell, I recommend.
a littlebit slowly arrived
Product is just as advertised! Thank you :)
Excellent for your money. High heel. The color is bright, as in the picture. I wear 36, this and ordered, came up perfectly! There are not enough pairs of holes in the strap, but it's not critical
Cool
Très bien
Shoes compatible with description, very well packed. Size compatible with size table. Very fast delivery. There was a need to communicate that store
Unfortunately otrzymałam different color than zamawiałam
Very nice product, but very high heel for me!
PErfect fit, love them as well as the high heels version!
Super nice, I'm 39 and I took 39, Super comfortable in it. Thank you