SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really fast delivery! dress looks beautiful
Au top trop cool
good quality , fits my body ,
I really love my dress it perfectly like I was expected I recommended this dress thanks for your reviews guys
I'm excited I got my dress before the estimated date. so beautiful I'm impressed material is good quality thank you so much
Good product. The fabric is thin but has very good workmanship
Got both and exceptional purchase
Beautiful
Lovely and beautiful,my friend loved it
I love it.
Thank you the dress is beautiful
good
XL is M
Just like in the picture, it’s beautiful.
Nice quality. A very small fit. I’m tall and normally take a size 12. I got the XXL and it is pasted on. I don’t mind but definitely go up a size. The dress feels amazing on and is a very long length - which is perfect for me.
The fabric is not very dense, stretches well. at the height of 162 og85 from 63 to 87 took M and did not lose) very long, on the ankle. i bent, I will shorten. Like the dress!
Lovely, soft and cute I love it thanks
love it
Goods consistent with the description, material soft and comfortable to hold. Zamówiłam short and long size M. Dress short little ciasna, height 162 cm weight 57 kg
looks good quality not bad at all
Beautiful dress! Because of the covid situation I still got super fast. Thank you the store recommended
I love it
The material is perfect electic enough it brings out the body shape well, thank you so much store , God bless you am so pleased and am making more orders from your store i look like a hot cake. I hight recommend the seller . Shiping was so fast too...
LOOKS JUST LIKE THE PHOTO. I READ THE REVIEWS AND I FOLLOWED THEM WHEN THEY SAID TO GO UP A SIZE. I WEAR A SMALL 4-6 IN USA SIZE SO I ORDERED A MEDIUM. IT FITS EXCELLENT AND I ABSOLUTELY LOVE IT, BUT THERE’S ONE PROBLEM, THE STITCHING IS NOT EVEN AND IT MAKES THE PATTERN LOOK OFFSET. I WILL HAVE TO ORDER ANOTHER ONE FROM A DIFFERENT STORE.
i recieved my package thank you very much