SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is good. Read reviews and at its size L took M. Everything is fine!! In the chest is not cramped!! Take on RR less
Seller not sent order, otrzymałam refund
Dress is lovely, got S and it’s a little big
Excellent dress, beautiful and neatly sewn, delivery to Armenia on these troubling days for a month, thanks for the responsible approach to the case. With the vubor size reinsured, the dress is a little large, I will order even a size smaller;
Perfect for me. It came fast. On my parameters the village is excellent.
Is beautiful. I have size L
The quality of the fabric at the height, insanely pleasant, does not even embarrass the lining of synthetic I liked it very much. Came in 2 weeks on the growth of 162 very wide, with elastic will be perfect
High quality! Looks as a picture! Fast shipping! Thank you!
Dress of excellent quality, who else doubts, take it cool. The parameters of 92-76-99 went well in the chest, in the waist and hips very free, but this was expected, so it did not upset. On the rise of 168 on the knee. The color is delightful, Emerald. Delivery two and a half months.
Thank you!
For growth of 162 and weight 55 ordered s. Oversize dress. HB fabric, there's a cowl. The fabric is nice, odorless. Very happy.
Dress Super size M perfect but under bust pretty tight but will give out wyczymac color perfect such as the picture recommend.
The dress in quality liked, the material of HB, the lining of synthetic, the summer will be hot, the best I consider it to replace. At its height 168 and size 46, took M. The length of the dress turned out to the knee, I wanted of course as in the photo. My opinion is so if I took S would be better. By the way, the back on the back of the lining is not and looks very impressive.
The dress is super. Very good quality, Feminine. On the size 44-46 took M, came up perfectly.
Overall well, although the size is very short. I'll order another size.
Not otrzymałam ordered dresses, refund after assuming dispute.
Super really nothing to say
Nice dress! On height 173 size s approached
Very good product
Nice material, nice colour. I love this dress.
Nice, though quite hard because has lining full length, under bust is fitted but waist too wide, I don't know whether stripe better or worse, I have mixed feelings-can as uprasuję will be better because for now me not zachwyciła, my measurements 173/95/75/100
The quality is very good. But it took me so long to get there. Orders I made later arrived before this
Nice dress. No smell of China. There's lining. Usually I wear size m, but knowing the small clothes of the Chinese, took the size bigger. It turned out to be big. So you can safely take the size in size. Under the belt is normal
very good quality, its just like store's pic. seems to run bug though so size down in this one. its worth the price. i completely recommend. i i didnt communicate with the seller. beautiful color too, think ill be back for other colors.
Priyenziy to the store is not! on his part everything quickly and clearly. well dress... in the picture and in the photo in the comments is better on a lot than in live.