SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit svidko priyshov, good quality, pre-war. True, to be small, to be fooled with Z stock
I'm in love, sewn as to order. The store Thank you so much. I took swimwear with a high waist, but looked like a horror-ass Pope as in the package. This swimsuit just fire, it is very cool sitting, he perfectly closes my nuances on the stomach ((((but at the same time emphasizes my figure. This is my favorite seller. Now I can go out to the beach without hesitation.
Absolutely love it I will definitely order again thank u xxx
Duge schvidko priishov! Rosemir m on our stardartniy with finish the village Raju Brati
The quality is excellent. Not a single sticking thread.
It's a bomb! At 80-60-89 the size of S sat perfectly! Looks exactly like the store's picture)) delivery 20 days, quality fire, even strings do not stick out anywhere. Suggest 100%
Swimsuit is excellent! The quality is just super, it sits also well. Very happy. I went to Kaluga in two weeks!
Super
Costume very beautiful. Usually harbor a S in the clothes though for swimwear i take a bigger size, in this case it would be better to take 2 sizes in more since the M is a little tight for my tastes. However are very satisfied. My measurements are: Chest: 94 Waist: 68 Hips: 100 Height: 170
très bonne description
Swimsuit is cool. Quality is good. The parcel came quickly
Swimsuit is good, corresponds to my size L
Swimsuit super on height 175 chest 92 hips 101 size L perfectly reached for 3 weeks very cool everyone is happy
As on the picture, Size M corresponds to EU36 (S)
Same as the photo
Chic swimsuit, size M came up perfectly, delivery to LV for two weeks was. All seams are neat, I recommend.
Chic swimsuit. Just space. Melting with high waist hide the tummy, the bodice looks luxurious. Thank you for such beauty and super fast delivery
Swimsuit cool, cloth dense