SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit is beautiful, but it's big for me. I ordered L size, on the parameters 89-74-97 and height 167, brylagy that will be small, but it was necessary to take M. Now either suture or give someone
On the chest 89, s is too small. The bottom of the norms is 91. The picture looks nicer.
The goods came to Moscow in about 2 weeks, the quality is excellent, the fabric and accessories are super. At 42 size well fit size m. The only thing that has a big breast, probably need to take more... on a Cup 75b back to back, but not critical
Excellent waist exact the quality is good good finish excellent Super recommended and came pretty quickly to argentina to
The quality is great. The color too. The top size rather a small 90b and the bottom a small M it is rather echanchré style tanga! But very pretty
beautiful
Super fast shipment and delivery, a little less than a month and a swimsuit on my hands. Was packed in a small bag. The bottom of the swimsuit perfectly approached, but the top is a little bit as if not enough. And a little were wrinkled cups from the swimsuit, because of this a little strange looks up.
Swimsuit turned out to be big in the waist
On volumes 82-68-98, sat well, and the top and bottom, but, apparently, on a small chest. Panties do not press anywhere, the bodice does not hang. But the chest will enter and more
Excellent sits... left to throw a couple kg)) I recommend
On the parameters 92 65 90 ordered the size L. The bottom was more, I will reduce. The top of the swimsuit is normal. In general, the quality is satisfied. The parcel was a month. I will add photos after vacation☺
Aliexpress helped me with the refund.
Stitched qualitatively, but it is a small chest, on the parameters 90-70-92 ordered the size M, the bottom sat perfectly, the top barely covers the chest, I will not wear
Swimsuit of good quality, but on a good figure!
All fine. 1 size bigger ordered