SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely soft. Fast shipping
Like the picture. Have 1.63, 61 kg asked. Was great, also would easily.
The material was not too thin, so pretty good quality. It arrived really fast. I am 1m63 and I wanted to use it like a dress so I ordered an L, so that it would be long enough without being tooo oversised. It was perfect. Thank you!
Not a bad sweater. It looks not as in the picture but close to this.
Less than a month. It's not worth your money. The dress does not shine through. At a height of 168 cm, O. B. 90 cm, O. T. 60 cm, O. G. 85 cm. Size S is a little small (slightly covers the ass, sleeves butt), but you can stretch. The goods are satisfied.
Norms, but the stench is terrible
The dress went 40 days, looks good, but the material is a little prickly, synthetics, the throat wants to tie
Very cute
Nice sweater. Fast delivery, less than a month. Super
Ideally sits on a height of 155, weight 44, went 18 days, thin, but very warm, in the early spring under the jacket is the most. Quality is excellent.
Really perfect!
On the growth of 171, the parameters 86-60-92 village is good, only briefly, if with pantyhose, with leggings or jeans will be good
Beautiful
OG 93, from 73, about 98, on the rise of 162 is ideal, but short as a tunic. To Krasnodar 1,5 months.
It's worth the money!
In general, it is normal, but you can take more
Afigenic sweater dress, already dressed, under the belt and boots on the heels, gorgeous! Insanely happy
A little smell, I hope it will disappear until even after washing remained. A little prickly
In the photo of course it looks more beautiful. In fact, also good, the size of 52 Russian sits quite freely, almost as in the photo, a little denser, but not in the skirt, such a light-light oversize. Elongated. Slightly prickly, wear on a thin T-shirt or turtleneck, warm. You need to steam to remove the mines and fine! I recommend! Another such point: when the delivery was changed the tracking number, I learned only on notice, otherwise it would not be possible to obtain the existing number. That is, if they did not bring notice, I would not see the parcel!
magnifique
Sweater of good quality, pleasant to the touch.
lovely
On the growth of 152 and a figure of 102-72-104 took M, it would even be possible to take S. To the touch is pleasant, the smell is a little. I hope to weathered or after washing will not.
Not as on photo. Much simple knit. Much thinner. But not bad, considering the price.
Just like I wanted, I'm happy