SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is good, but not both. If you choose other product, because there are better things by AliExpress
Very nice. Good material. . Šaty sú pekné, lesklé a nieje to taký ten materiál čo škrábe, zvnútra je normálna látka :)
This dress is shorttt ! But mad cute. Did a review on my YouTube channel, check it out. @ RoZee Babyy
The quality of the product I like, the dress is cute, it's elasticated, fits the body well, with my height 1,53 getting my dress right in the middle of my thigh, But it's not a problem since the dress gets on my own and I look like shipping it was quick, while I remember I think it takes only 2 weeks
Love it
Totally see through, the price charged corresponds to the quality. Fast delivery
I loved the dress, the fabric is comfortable and elastic, it shines a lot which I love, it may be a long thing, but if the a little upward thing looks good.
Fastest Thing what otrzymałam on Alie under 2tygodnie .. dress goodly as most worth these money
The dress is awesome) but it shines too much. And in general, I'm happy
It leaves a little shine with the passing, but I love it and it makes me feel beautiful, the l is really an l but elasticated
Same as the image, fast shipping to Spain
Very cool dress 172 height, weight 60. looks great
Cool dress!!
Very good quality
Fits perfectly! I love this dress, the material is nice and it's really flattering, couldn't hav asked for better
genial
Is prześliczna, arranged to so with looks very zgrabnie and material is milusi
this is actually the best thing ive ever bought here
Arrived in very long time but it’s very beautiful
I’m in love . My instagram : likemarthe
belle robe
thanks
2 weeks to Poland
Two weeks went by before the Moscow region. Fully correspond to the description. I recommend the store!
The dress is very beautiful in person, a little transparent but not bother me. I loved too!!!!!